Branch Service in Charge
5 months ago
REQUIREMENTS
- Qualification: ITI/Diploma or engineering in electronics
- Experience: 2+ years in home appliance service
- Software: MS Office (Excel and Word) And computer proficiency
- Salary: 18to 25K
- Location: Pondicherry
BSI Job Description:
1. Service Operation:
- Respond to consumer/customer complaints within one hour of registration.
- Issue service receipts through ERP for indoor consumers/dealers and maintain TechZone copies.
- Answer landline and mobile calls promptly, addressing complaints within 5 rings.
- Assign calls to technicians based on rotation, and track call status in the SE WhatsApp group.
- Provide loan spares to Service Engineers, update details in ERP, and issue loan book sheets.
- Monitor open complaint status, update ERP service logs, and review open call remarks daily.
- Ensure timely completion and submission of job sheets with proper details.
- Categorize closing types for service calls.
2. Mail Communication:
- Handle various communication tasks, including replacement requests, discount requests, and cancellation requests.
- Communicate with ASCs for approvals and updates related to product complaints, warranty details, and bill editing.
- Send regular reports and updates to the Head Office.
3. Finance:
- Ensure 100% QR payment.
- Collect service and spare charges from customers and Service Engineers.
- Maintain daily collection and expense records, and self-validate RP statements.
- Verify bill number continuity and submit RP statements to the Head Office monthly.
4. Inventory Management:
- Manage spare parts inventory, order spares based on MSL calculation, and ensure timely delivery.
- Return excess spares, identify root causes of complaints, and order exact spares in ERP.
- Keep track of spare transactions, conduct zero settlements, and manage timely product deliveries.
5. Self-Audits:
- Conduct regular self-audits to review TechZone operations and achieve 100% audit marks.
- Count physical inventory, ensure proper filing of documents, and perform various verifications.
6. Adherence to Company Policies:
- Stay informed about industry regulations and adhere to company policies.
- Manage administrative tasks, maintain attendance records, and ensure cleanliness and orderliness in the TechZone.
7. Appflow:
- Manage panel requests, travel, and food allowances of SEs in Appflow.
- Use Tag Pro to tag replacement items and utilize Google Drive for various updates.
8. Training to New Employees:
- Provide training programs for new employees, developing successors from Service Engineers.
9. Work Support:
- Provide support for ASC work in the absence of ASC.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- LED TV: 2 years (preferred)
**Language**:
- Kannada (preferred)
- English (preferred)
- Hindi (preferred)
License/Certification:
- 2 Wheeler Licence (preferred)
Willingness to travel:
- 100% (preferred)
Work Location: In person
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