Branch in Charge

4 weeks ago

Bengaluru Karnataka, India Wood Tec Interiors Full time

As the Head of Operations, you will be responsible for managing and overseeing the overall operations of Walls Sky Interiors Private Limited, which includes the following key responsibilities:

- **Client Management**:

- Serve as the primary point of contact for clients, guiding them through the entire project journey from initial inquiry to project completion.
- Generate bills for clients, ensuring accurate and transparent invoicing for all project-related services and products.
- Oversee the payment process with clients, including setting payment schedules and following up on due payments.
- Coordinate the final project handover process, ensuring all client requirements are met.
- **Vendor Coordination**:

- Manage all aspects of vendor relationships, including placing orders for materials and equipment required for interior projects.
- Monitor vendor performance to ensure the timely delivery of high-quality products and services.
- Negotiate terms and conditions with vendors to secure cost-effective deals that align with the company’s budget and project requirements.
- Oversee vendor payments, ensuring timely processing of invoices and adherence to payment schedules.
- Maintain bill receipts and records for all vendor transactions.
- **Team Coordination and Reporting**:

- Collect daily progress reports from all team members, including designers, carpenters, electricians, and other professionals involved in each project.
- Maintain detailed records of each project’s progress, employee performance, and any issues that arise during execution.
- Identify bottlenecks or challenges in project execution and implement strategies to improve team efficiency and productivity.
- Provide clear instructions and guidelines to the team to ensure project milestones and deadlines are met.
- Report directly to the Managing Director with updates on project status, team performance, and any critical issues.
- **Lead Generation and Conversion**:

- Engage with potential clients, understand their needs and requirements, and present them with appropriate design solutions and services.
- Develop strategies to convert leads into confirmed projects, focusing on delivering a personalized and professional client experience.
- Build long-term relationships with clients by providing exceptional customer service and follow-up support even after the project's completion.

**Social Media and Marketing Management**:

- Oversee the company’s presence on social media platforms such as Facebook and Instagram, ensuring consistent brand messaging.
- Create and schedule engaging content, including images, videos, and promotional materials that showcase the company’s interior design projects and services.
- Monitor social media channels for client inquiries, comments, and messages, responding promptly to maintain positive engagement.
- Analyze social media performance and suggest improvements to increase online visibility and attract more potential clients.

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

**Location**:

- Bengaluru, Karnataka (required)

Work Location: In person

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