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Customer Service Representative

1 month ago

Bengaluru, Karnataka, India DBS Bank Full time

Job Purpose:

To execute all aspects related to branch operations in a timely and effective manner, ensuring effective customer service and achieving own targets to support the achievement of the branch target through effective upselling and cross-selling to customers.

Key Accountabilities:

  • Contribute to the efficient operation of the branch through accurate and timely processing of customer-related transactions and account maintenance.
  • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers.
  • Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & Responsibilities:

  • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
  • Process cash transactions, transfer transactions, and clearing of instruments.
  • Receive and process cheques, demand drafts, dividend warrants, pay orders, and other instruments, bills for deposits up to authorized limits.
  • Process requests for new account opening, transaction updation, etc., either jointly with an officer or independently, upon specific authorization in this regard.
  • Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges.
  • Address customer queries and grievances within defined timelines and escalate when required to the appropriate authorities.