Customer Service Representative
2 weeks ago
Job Purpose
As a Customer Service Officer at DBS Bank, you will be responsible for executing all aspects related to branch operations in a timely and effective manner. Your key focus will be to ensure effective customer service, achieve own targets, and support the branch target through effective upselling and cross-selling to customers.
Key Accountabilities
- Contribute to efficient operation of the branch through accurate and timely processing of customer-related transactions and account maintenance.
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers.
- Support the branch operations officer in book-keeping and maintenance of documents.
Key Responsibilities
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions.
- Process cash transactions, transfer transactions, and clearing of instruments.
- Receipt and processing of cheques, demand drafts, dividend warrants, pay orders, and other instruments, bills for deposits up to authorized limits.
- Process requests for new account opening, transaction updation, etc., either jointly with an officer or independently, upon specific authorization in this regard.
- Process customer service requests, respond to customer service account inquiries such as account balances, transaction details, statements, and fees/charges.
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities.
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