Customer Services Officer

1 week ago


Ahmedabad Gujarat, India Qatar Airways Full time

About the role

As a Customer Services Officer based in Ahmedabad India, you will be responsible for all service delivery aspects of the Contact Centre. Manage service quality and service levels and revenue generation through teams in accordance with defined targets. Implement policies and processes designed to continuously improve operational performance. Ensure compliance with set standards and procedures.

Key Responsibilities:

- Responsible for managing Service Level of all customer service aspects of the Contact Center.
- Responsible for achieving all KPl's as outlined in the CC KPI Scorecard.
- Implement new skills and new techniques geared towards operational and service excellence
- Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
- Ensuring call quality and high level of customer service
- Ensure first call resolution, zero error and operational excellence

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About you:

- Bachelor Degree or equivalent with Minimum 4 years of job-related experience as a Team Leader or Assistant Manager
- Experience working in Aviation Contact Center (mandatory)
- Managed teams in excess of 50 people
- Experience of GDS, particularly Amadeus
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Knowledge of airline reservation processes

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply



  • Ahmedabad, Gujarat, India Qatar Airways Full time

    **About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Ahmedabad, India. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined...


  • Ahmedabad, Gujarat, India Astute Management Solutions & Services Pvt Ltd Full time

    Explain the Company’s products, current promotions, and processes to clients - Provide post-sale support - Build rapport with customers through friendly, engaging communication - Respond swiftly and courteously to customer complaints or inquiries - Address inbound inquiries - Collaborate with assigned loans officer and ensure alignment - Manage and resolve...


  • Ahmedabad, Gujarat, India Astute Management Solutions & Services Pvt Ltd Full time

    Explain the Company’s products, current promotions, and processes to clients - Provide post-sale support - Build rapport with customers through friendly, engaging communication - Respond swiftly and courteously to customer complaints or inquiries - Address inbound inquiries - Collaborate with assigned loans officer and ensure alignment - Manage and resolve...


  • Gota, Ahmedabad, Gujarat, India TCP Corps Outsourcing Services LLC Full time

    Position: Customer Service Representative Work Position: Full-time, Work from Office Work Timings: 9:00 am - 6:30 pm Work Schedule: 6 days a week (Monday - Saturday) Location: Gota, Ahmedabad **Job Description**: As a Customer Service Representative, you will be responsible for providing exceptional customer service by answering inbound financial calls...

  • Customer Service

    3 weeks ago


    Maninagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service Executive Location - Maninagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inbound Customer...


  • Ahmedabad, India KARKARE DISPLAYS LLP Full time

    Customer Service Officer 1. Handling Post Sales service 2. Dispatch to Delivery Assistance 3. Software training 4. Complain register and Service Delivery **Salary**: ₹10,461.67 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Higher...

  • Customer Service

    6 days ago


    Bapunagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service Executive Location - Bapunagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inbound Customer...


  • Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (required) **Language**: - English (preferred) Work Location: In person


  • Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (required) **Language**: - English (required) Work Location: In person


  • Ahmedabad, Gujarat, India Future globe Universal services Full time

    All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and...


  • Ahmedabad, Gujarat, India Future globe Universal services Full time

    All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and...


  • Ahmedabad, India Sun Sterifaab Private limited Full time

    **Responsibilities**: 1. should have good technical knowledge of industrial machineries & spare parts 2. Customer services back-office work 2. Maintaining customer complaint log and allocation to the field engineer 3. Close looping of the customer complaint 4. Understanding customer issue and resolve the same. 4. Managing customer communication...

  • Customer Service

    21 hours ago


    Maninagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service ExecutiveLocation - Maninagar, AhmedabadCompany Info - Insurance Inbound Helpline or Call Center help deskTotal Openings - 5 Male/FemaleQualification - Min Gradauets with Computer MS OfficeSalary - up to Depends on Exp or InterviewExperience - Freshers or Exp as Customer Support Executive, Inbound Customer Care...


  • Vastrapur, Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    **Job Title: Customer Service Representative**. **Responsibilities**: - Handle and resolve customer complaints in a courteous and professional manner. - Provide accurate information about products and services to customers. - Identify and escalate priority issues to the appropriate department or supervisor. - Keep records of customer interactions,...


  • Ahmedabad, Gujarat, India NVD Technology Services Pvt. Ltd Full time

    **NVD Technologies** is based in Ahmadabad, Gujarat and works in supporting its US clients with IT Sales and Recruitment effort. We work for customers across the US and have many satisfied customers. **Job Summary** This is a Customer Support executive role which will work with our sales department and services to our US customers. The executives will be...


  • Ahmedabad, Gujarat, India InterGlobe Aviation (IndiGo) Full time

    **Job Posting Start Date**:31 Jan 2024 **Location**: Ahmedabad, GJ, IN **Company**:InterGlobe Aviation Ltd **JOB DESCRIPTION** **Officer - AO&CS in the role of Customer Service** **(OUText - Customer Service)** **Job purpose**: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable...


  • Ahmedabad, Gujarat, India InterGlobe Aviation (IndiGo) Full time

    **Job Posting Start Date**:31 Jan 2024 **Location**: Ahmedabad, GJ, IN **Company**:InterGlobe Aviation Ltd **JOB DESCRIPTION** **Officer - AO&CS in the role of Customer Service** **(OUText - Customer Service)** **Job purpose**: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable...


  • Ahmedabad, Gujarat, India Rekruton Technologies Full time

    Job Title: - Customer Service Representative Responsibilities: - Schedule and coordinate appointments for patients with healthcare providers. specialists and diagnostic services. - Communicate with patients to confirm appointments, provide necessary information, and address any inquiries or concerns. - Coordinate and manage provider schedules to optimize...


  • Gujarat, India Aditya Birla Group Full time

    **Designation**:Officer **Updated**:May 18, 2024 **Location**:Gujarat, India **Organization**:Chemicals - Achieve on time delivery by coordination with internal and external customers effectively, right from Purchase order receipt to documents reaching customer. - Follow the systems to meet customer’s product specific requirements, coordinate with plant...


  • Ahmedabad, Gujarat, India ARME Consulting Full time

    **Role: Customer Service Associate** **Industry: Hospitality** **Job type: Work from office** **Rotational Shift, Rotational week off** **Qualifications**: - **Fresher's or experienced** both are eligible - Any Graduate will work, preferable Bio background - Good to have experience in a customer service role or related field. - Good communication...