Customer Service Representative

2 months ago


Ahmedabad Gujarat, India Rudra talent services Full time

Urgent opening for Customer Service Representative

Designation: Customer Service

Location: Ahmedabad

Package: 3.60 Lac

Job Responsibility
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales customer Service: 3 years (required)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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