Customer Service Representative
2 months ago
Urgent opening for Customer Service Representative
Designation: Customer Service
Location: Ahmedabad
Package: 3.60 Lac
Job Responsibility
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.
**Education**:
- Bachelor's (preferred)
**Experience**:
- Sales customer Service: 3 years (required)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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