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Customer Service Representative

1 month ago

Vastrapur Ahmedabad Gujarat, India PerfectRecruit Services Full time

**Job Title: Customer Service Representative**.

**Responsibilities**:

- Handle and resolve customer complaints in a courteous and professional manner.
- Provide accurate information about products and services to customers.
- Identify and escalate priority issues to the appropriate department or supervisor.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments as needed.
- Follow up on customer interactions to ensure satisfaction.
- Recommend improvements to processes or services to enhance customer satisfaction.
- Meet and exceed customer service performance goals.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven customer support experience or experience as a customer service representative.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with patience and professionalism.
- Strong problem-solving skills.
- Ability to multitask, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Willingness to work flexible hours, including evenings and weekends.
- Ability to work independently and as part of a team.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person