Clm Customer Success Associate

1 month ago


Mumbai Maharashtra, India Cacti Global Full time

Set the strategic tone, direction, and supervision of how tool works with its clients.
- Support the customer success team to ensure quality execution that drives towards client’s business objectives and key metrics
- Management of customer expectations and be a focus point for customer issues
- Drive retention for each account through customer advocacy, increased usage and adoption strategies
- Travel onsite to conduct client business meetings and trainings as required
- Ensure that all projects are delivered on-time, within scope
- Track progress of any project plans to ensure customer satisfaction - escalate and resolve as appropriate
- Manage the relationship with the client

**Requirements**:

- Graduate with 2-6 years’ experience in a similar role
- Self-starter with the ability to handle ambiguity, utilize robust problem-solving skills,demonstrate situational agility, manage parallel efforts, and communicate effectively
- Knowledge managing in a CLM SaaS environment
- Strong empathy for customers and their business challenges.
- Proven track record in the management of global service delivery operations
Excellent communication skills with customers and key executives.
- Ability to identify risks and dependencies and put in place plans to mitigate them.
- Regular domestic travel to US may be required
- SaaS experience essential, CLM legal services experience desirable
- Support for the US timezone.
- Technical background to understand integration related discussions



  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: At [Your Company Name], we are dedicated to providing exceptional food products and services to our valued customers. Our team is passionate about culinary excellence and customer satisfaction. We are seeking a motivated and detail-oriented Customer Success Associate with Tally skills to join our dynamic team and contribute to our mission of...


  • Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    We have Urgent Job opportunities For the Position given below: - Job Title -Customer Success Associate CTC- 3 -5LPA Industry Preferred - NBFC/ BFSI Job Location - Andheri East Working Days - 5 days -(WFH) Education Details - Graduation Shifts Timings - 9.30am to 6.30 pm Job Description - Run Process for onboarding corporate clients onto Healthysure...


  • Malad, Mumbai, Maharashtra, India Equity Data Science Full time

    **Job Type**:Full Time**Job Location**:Malad Mumbai**Experience**:1 - 2 Years**Shift Timings**:05:30 am to 02:30 pm (Hybrid)**About the Role**: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows...


  • Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    'Zama' means tranquility in Sanskrit. This is reflected in our ethos, to nurture peace in the body and mind by way of clean eating. Our belief is simple - the food we eat directly impacts how we feel. Working directly with passionate farmers and artisans across India, we are committed to sourcing only the highest quality organic produce. At Zama Organics, we...


  • Andheri, Mumbai, Maharashtra, India Wave HR and Advisory Private Limited Full time

    Wave HR Search and Advisory has been mandated to hire for the below role: - **Job Title: - Customer Success Associate** **CTC up to 2 - 3 LPA** **Industry Preferred -Corporate Insurance** **Qualification: - Graduation** **Location: Mumbai** **Job Description: - ** **WHAT YOU'LL DO** - Run Process for onboarding corporate clients onto Healthysure...


  • Mumbai, India Magnifi Full time

    **Customer Success Associate** **Job Function** Customer Success **Employment Type** Full Time **Experience Level** 2 **Location** - Mumbai, India**Workplace Type** Onsite **Must have skills** - Great communication- Customer Facing Experience- Global exposure- Team Player- Analytical Skills**Good to have skills** - Stakeholder...


  • Mumbai, Maharashtra, India dLocal Full time

    **Why you should join dLocal?** dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make...


  • Mumbai, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...


  • Mumbai, Maharashtra, India Talent Corner Full time

    **Jr. Client Success Associate** **Employment Type** Remote In-Person Availability For Client & Team Meetings **Experience level** 1-2 yrs **Location** Mumbai, India **Must have skills** Client Success Relationship Development Communication Problem Solving Troubleshooting Team Work **Good to have skills** Social Platform Knowledge Brand...


  • Lower Parel, Mumbai, Maharashtra, India LogIQids Full time

    **Job Title**:Customer Success Associate Enthusiastic and Persuasive person with fluent English and an ability to work directly with customers to ensure they are satisfied with a company’s products and services. However, they also focus on customer retention and seek to deepen relationships with clients. **About LogIQids**:Founded by IIT-IIM alumni,...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Bengali Process)** **Job Details & Requirements** **Designation: Customer Service Associate (Bengali Process)** Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak Bengali...


  • Pune, Maharashtra, India Machintel Full time

    Pune Night Hybrid 2-4 years experience A Customer Success Associate is responsible for managing our key account portfolios, developing client relationship management strategies, establishing strong client relationships, and suggesting innovative solutions to meet client needs. **Skills** - Bachelor's degree in business management, marketing, or a related...


  • Mumbai, Maharashtra, India Engati Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Mumbai, Maharashtra, India Bruker Full time

    Overview: Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation...


  • Mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...


  • Mumbai, India SAS Full time

    Associate Customer Success Renewal Specialist Job Locations IN-Mumbai Requisition ID 20058482 Job Category Customer Success Travel Requirements 25% Job Title- Associate Customer Success Renewal Specialist Location - Mumbai Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world...


  • Mumbai, India S&A Solutions Full time

    **Associate - Operations Support - Job Description** **About Apertum Online - **Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers...


  • Ghatkopar, Mumbai, Maharashtra, India Engati Technologies Full time

    **ABOUT US**: The Avniro Group of Companies has over 900 global employees across California, Philadelphia, Singapore, Bangalore, Mumbai and Coimbatore, Avniro is a cash flow positive and profitable group that owns many leading high-tech global award-winning brands like Engati, peopleHum, piMonk and Quinbay with a presence in 186 countries with over 50,000+...


  • Mumbai, India 2coms Full time

    Job DescriptionWe have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique...