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Customer Success Associate

1 month ago

Govandi Mumbai Maharashtra, India Zama Organics Full time

**About Us**:
**Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to join our dynamic team and help us ensure our customers achieve their culinary goals.

**Job Overview**:
As a Customer Success Associate, you will be the key point of contact for our customers, ensuring they derive maximum value from our food products. You will engage with customers to understand their needs, provide expert support, and promote the successful adoption and satisfaction of our offerings.

**Key Responsibilities**:

- **Customer Onboarding**: Guide new customers through the onboarding process, ensuring they are well-acquainted with our food products and services.
- **Relationship Management**: Build and maintain strong, lasting relationships with customers, understanding their culinary needs, preferences, and challenges.
- **Product Training**: Conduct training sessions and provide ongoing education to customers about our food products, usage tips, and best practices.
- **Support**: Offer timely and effective support to customers, resolving their issues and answering their questions related to our food products.
- **Customer Advocacy**: Act as the voice of the customer within the company, providing feedback to product development, marketing, and sales teams to improve our offerings.
- **Proactive Outreach**: Regularly check in with customers to ensure they are satisfied and identify opportunities for further engagement or product enhancements.
- **Metrics and Reporting**: Track key customer success metrics and provide regular reports to management on customer health, engagement, and satisfaction.
- **Renewals and Upsells**: Assist in the renewal process and identify opportunities for upselling additional products or services to enhance the customer experience.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Marketing, Food Science, Hospitality, or a related field.
- **Experience**: 1 year of experience in customer success, account management, or a related role within the food industry.

**Skills**
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency with customer success software and CRM systems (e.g., Salesforce, Zendesk).
- Empathy and a customer-centric mindset.
- Ability to manage multiple tasks and priorities simultaneously.
- Knowledge of food industry standards, regulations, and trends.

**Preferred Qualifications**:

- Experience in the food industry, particularly in customer-facing roles.
- Familiarity with food service operations, food safety standards, and culinary practices.
- Proven track record of driving customer satisfaction and retention in a food-related business.

**Why Join Us**:

- **Impact**: Play a vital role in enhancing the culinary experiences of our customers.
- **Growth**: Opportunities for professional growth and career advancement within the food industry.
- **Culture**: A collaborative and supportive work environment.
- **Benefits**: Competitive salary, health benefits, employee discounts on products, and more.

**Artisan Grown Organics Pvt.Ltd (Zama)** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Govandi, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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