Escalation Executive

7 months ago


Salt Lake Kolkata West Bengal, India FastInfo Legal Services Pvt Ltd Full time

As an Escalation Specialist, you will be **the primary point of contact for escalated customer issues**. You will analyze customer complaints or concerns and determine the best course of action to resolve them.

To write an effective escalation manager job description, begin by listing detailed duties, responsibilities and expectations. We have included escalation manager job description templates that you can modify and use.

Sample responsibilities for this position include:
Lead operational programs, projects and initiatives that help drives the sustaining business forwardLead essential key milestones meetings to align resources around common objectives (sprint milestones, war rooms)Create and distribute key communications using a variety of channelsAssist in the creation / review of reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAsKeeps key internal leaders and other stakeholders apprised of the escalation statusLeads post-issue root cause analysis (RCA) discussions to minimize and/or eliminate future occurrencesDemonstrates competency with the full suite of Ariba SolutionsAct as the primary interface for APJ & Global Escalation Management with regards to customer escalationsManages and leads escalation cases involving functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offeringEnsures timely closure of escalation cases

**Requirements**:
1. Experience in BPO sector (in escalation department)
2. Excellent communication skills.
3. Bachelor's (preferred)
4. Minimum experience : 4 years (in escalation department

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 7980206754



  • Salt Lake, Kolkata, West Bengal, India Upturn United Consultancy Private Limited. Full time

    We are hiring for customer care executive for our law firm in Salt lake Sector 5. **Fresher and experienced both can apply!!!** - **Providing Information**: Offering accurate information about products or services, pricing, availability, and delivery options to customers. - **Assisting with Orders**: Helping customers place orders, track shipments, and...

  • Sales Executive

    1 month ago


    Salt Lake, Kolkata, West Bengal, India Aussie Pathways Full time

    Overview: We need to hire at least two Sales Executives next month. The Sales Executives will be responsible for telecalling potential leads and using the provided sales script to convince clients to purchase our immigration consultancy services. The Sales Executives will be also responsible for addressing Client’s inquiries and act as support team until...

  • Sales Executive

    2 months ago


    Salt Lake, Kolkata, West Bengal, India Aussie Pathways Full time

    Overview: We need to hire at least two Sales Executives next month. The Sales Executives will be responsible for telecalling potential leads and using the provided sales script to convince clients to purchase our immigration consultancy services. The Sales Executives will be also responsible for addressing Client’s inquiries and act as support team until...

  • Sales Executive

    4 weeks ago


    Salt Lake, Kolkata, West Bengal, India Aussie Pathways Full time

    Overview: The Sales Executives will be responsible for telecalling potential leads and using the provided sales script to convince clients to purchase our immigration consultancy services. The Sales Executives will be also responsible for addressing Client’s inquiries and act as support team until we have dedicated customer support department while...

  • Executive-field Engg

    3 months ago


    Salt Lake, Kolkata, West Bengal, India Otis Full time

    Date Posted: 2024-09-03 Country: India Location: C/o Smartworks Victoria Park, Level 2, Block : GN, Plot no. 37/2 Sector V, Salt Lake KOLKATA-700091, India Job Title Executive Field Engg. Field Engineer must have a sound knowledge of elevator/ escalator systems, products. The position entails adjustment, testing, performance testing, trouble shooting,...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    As a Customer Care Executive, you will be the frontline representative of our company, interacting with customers to address inquiries, resolve issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, empathy, and a commitment to delivering top-notch customer service. **Responsibilities**: - **Customer...


  • Salt Lake, Kolkata, West Bengal, India Uuc Hospitality Full time

    A Customer Care Executive plays a crucial role in ensuring customer satisfaction and support. Here are the key responsibilities typically associated with this role: 2. **Problem Resolution**: Identify and resolve customer issues or complaints effectively, escalating when necessary. 3. **Product Knowledge**: Maintain an in-depth understanding of the...


  • Salt Lake, Kolkata, West Bengal, India BDV Private Limited Full time

    we are seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. This is an excellent opportunity for freshers to kickstart their career in the customer service domain and grow with a vibrant organization. **Responsibilities**: Assist customers in resolving their queries, concerns, and issues promptly. Provide accurate and...


  • Salt Lake, Kolkata, West Bengal, India CareerCraft Pvt. Ltd. Full time

    **Job Overview**: The Customer Support Executive will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and maintaining strong client relationships. This role is essential in ensuring customer satisfaction and fostering loyalty. If you’re a problem-solver with a passion for delivering outstanding...


  • Salt Lake, Kolkata, West Bengal, India Clirnet Services Private Limited Full time

    **Key Responsibilities**: - Engaging Doctor’s via Webchat Process with Organisation Campaigns - Handling Doctor’s queries and getting Participations for Technical Sessions conducted from the Organisation via Web Chat Process - Maintain accurate information / records - Identify and escalate priority issues to the Team Leader and Ops Team - Actively...

  • IT Sales Executive

    4 months ago


    Salt Lake, Kolkata, West Bengal, India Vooraf Technology Pvt. Ltd. Full time

    We are seeking a skilled Business Development Executive with a solid understanding of business dynamics, strong technical skills, and innate sales abilities. This role involves identifying and cultivating new sales opportunities, managing the customer journey from initial contact through contract signing, and delivering exceptional post-sales...

  • Voice Executive

    6 months ago


    Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Assamese Speaking. - Research required information using available resources. - Manage and resolve customer complaints. - Provide customers with product and service information. - Identify and escalate issues to supervisors. - Follow up customer calls where necessary. - Document all call information according to standard operating procedures. - Complete call...


  • Kolkata, India Executive Hunters Full time

    **JOB DESCRIPTION**: **Role - **Client Relationship Executive **Location** - Kolkata West Bengal Budget - 15K - 20K Monthly **Expereince**: - 0 - 6 Month **Job Role & Responsibilities** - Maintaining Healthy Relations with The Client - Develop and Manage Relationships with Clients - Create Plans to Address Clients' Business Needs - Providing Clients...


  • Salt Lake, Kolkata, West Bengal, India BESTMAN EXCEED SOFTWARE LLP Full time

    **Job description** Position Overview: As a Customer Care Executive, you will be responsible for delivering exceptional customer service experiences to our clients. You will serve as the primary point of contact for resolving customer inquiries, providing product information, addressing concerns, and ensuring overall customer satisfaction. Your role will...


  • Salt Lake, Kolkata, West Bengal, India TP Digital Technologies Full time

    Client Relations Executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. **Job description**: - **Converting Leads to Client Retention **complete client relationship - Building long-term relationships with key clients. - Addressing customer concerns...


  • Kolkata, India Executive Hunters Full time

    **Job description** **JOB DESCRIPTION**: **Role - **Client Relationship Executive **Location** - Kolkata West Bengal Budget - 15K - 20K Monthly **Expereince**: - 0 - 6 Month **Job Role & Responsibilities** - Maintaining Healthy Relations with The Client - Develop and Manage Relationships with Clients - Create Plans to Address Clients' Business Needs -...


  • Salt Lake, Kolkata, West Bengal, India Proclivity Digitech Pvt Ltd Full time

    **Job Description for Customer Support Executive - Inbound/Outbound International B2B Voice Process (ELD Telematics Campaign, Rotational Shift)** **Position Overview**: As a Customer Support Executive, you will handle inbound and outbound calls for an international B2B voice process, specifically for the ELD Telematics campaign. This role requires excellent...

  • IT Sales Executive

    6 months ago


    Salt Lake, Kolkata, West Bengal, India DNB Industries Full time

    **"Sr. IT Sales Executive - Enterprise Sales" required for one of the IT services company located at Kolkata.** **Experience**:Kindly note that the incumbent need to have at least a 5+ experienced person in Corporate IT Enterprise Sales **Salary**:CTC - INR 6 to 8.5 Lacs depending on this experience, quality of customers handled by him, territory he covers...


  • Salt Lake, Kolkata, West Bengal, India Mervice Infotech Private Limited Full time

    Investigating and resolving customer complaints and concerns - Providing product information and guidance to customers - Working closely with other departments to resolve customer queries - Maintaining a record of customer interactions and transactions - Escalating complex issues to the relevant department or superior for resolution - Maintaining knowledge...


  • Salt Lake, Kolkata, West Bengal, India Otis Full time

    Date Posted: 2024-10-22 Country: India Location: C/o Smartworks Victoria Park, Level 2, Block : GN, Plot no. 37/2 Sector V, Salt Lake KOLKATA-700091, India Job Title - Field Executive-Service_ Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis...