Customer Care Executive
6 months ago
As a Customer Care Executive, you will be the frontline representative of our company, interacting with customers to address inquiries, resolve issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, empathy, and a commitment to delivering top-notch customer service.
**Responsibilities**:
- **Customer Interaction**:
- Provide accurate information about products, services, and company policies.
- **Issue Resolution**:
- Investigate and resolve customer issues and complaints in a timely and efficient manner.
- Escalate complex issues to the appropriate departments for resolution.
- **Customer Education**:
- Educate customers on product features, usage, and best practices.
- Provide guidance and troubleshooting assistance to help customers make the most of our products/services.
- **Record Keeping**:
- Maintain detailed and accurate records of customer interactions, comments, and complaints.
**Salary**: ₹17,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 3 years (required)
**Language**:
- English (required)
Ability to Commute:
- Salt Lake, Kolkata, West Bengal (required)
Work Location: In person
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