Customer Care Executive
3 months ago
**Job Overview**:
The Customer Support Executive will be responsible for providing exceptional service to our clients by addressing inquiries, resolving issues, and maintaining strong client relationships. This role is essential in ensuring customer satisfaction and fostering loyalty. If you’re a problem-solver with a passion for delivering outstanding customer experiences, we’d love to meet you.
**Key Responsibilities**:
- Troubleshoot and resolve client issues with our products and services, providing practical solutions.
- Document and track customer interactions and issue resolutions in the CRM system.
- Collaborate with other departments (e.g., technical support, account management) to resolve customer issues efficiently.
- Identify and escalate complex issues to senior support team members or the appropriate department.
- Provide customers with helpful insights, best practices, and guidance on utilizing our services to maximize results.
- Gather feedback from customers to improve service delivery and identify potential areas for improvement.
- Maintain up-to-date knowledge of products, services, and policies.
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: ₹13,000.00 - ₹16,000.00 per month
Expected hours: 54 per week
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8597352516
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