Client Success Associate

6 months ago

Gurgaon, India HIRINGNINJA Full time

The key responsibilities of the Client Success / Product Consulting team are:

- Providing consultation services to our clients to ensure smooth BAU.
- Technical implementation for new clients and managing configurations for existing clients. Close collaboration with the Product team to look at the product enhancements.
- Troubleshooting/ Technical investigations for day-to-day issues. Stakeholder management.
- **Designation **:Senior Associate - Client Success

**Location**: Gurgaon

**Working Hours**:UK (1pm-10pm IST/ 3pm-12am IST) & US hours (5:30pm-2:30am IST/ 6:30pm-3:30am IST). Please note that it would be a rotational UK/US shift**

**Relevant Experience **:7 - 9 years

**Role Purpose**:To be a part of dedicated Product Consulting team to support BAU activities and future business initiatives. Support the product usage and develop operational processes around the same.

**Required Qualification**:Engineering or equivalent IT degree

**Mandatory Skill Sets**

1. Strong fundamentals in RDBMS - PL/SQL, SQL SERVER 2008/2012/2016 (T-SQL) and exposure to deployment/source control tools (Jenkins/Octopus & SVN/GIT/TFS)

2. Excellent understanding of Capital Markets / Asset Management Operations / Investment Banking

**Added Advantage**

1. Certification in SQL/Oracle

2. Capital Markets/Functional certifications

3. Advanced Excel skills/VBA/ Python scripting/ RPA

4. Certification in Incident Management

**Key Deliverables/Tasks**

2. Troubleshoot, investigate and resolve Data/Application/API/SFTP issues and errors reported by Users. This involves thorough investigation of logs, audit and complex database analysis.

3. Coordinate with the Asset Manager users and Brokers for understanding their issues/ requirements and work on specific requirements for Data/Configuration changes.

4. Own the process for any data/configuration changes in the production environment. Such changes require good SQL understanding and excellent DB analytical skills with extensive use of SQL scripting. Utilise change /release management systems eGectively and suggest improvements to the procedures and processes to cope with a rapidly evolving system environment.

5. Be part of and drive implementation projects for new Clients and work on new client requirements with Implementation team.

6. Conduct Demo/Trainings for clients & develop knowledge base and in-depth documentations.

8. Work closely with development and testing teams in new product development and existing product enhancements (e.g. driven through JIRA, parallel projects)

9. Peer review SQL code and mentor colleagues with less SQL experience

**Job Types**: Full-time, Permanent

**Salary**: ₹1,500,000.00 - ₹2,500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Speak with the employer**
+91 9795635932

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