Customer Success Associate
3 weeks ago
Company website : : User-centric mindset, SaaS Product building, Excellent communicationWork policy and location : This is a remote position, but we value in-person collaboration and occasional team gatherings.
Candidates must be located in the NCR region
to facilitate these meet-ups, which will typically be held in Gurgaon.Salary offered : 7 LPA
About the RoleWe are seeking a passionate and driven Customer Success Associate to join our team and play a critical role in ensuring our clients achieve maximum value from our SaaS product. As a Customer Success Associate, you will be the voice of our customers and a key bridge between them and our product team. This is an exciting opportunity to make a real impact on customer satisfaction and contribute to the growth of our company.
ResponsibilitiesCustomer Support:
Provide ongoing support, answer customer questions via chat, emails and video calls.Be the Customer Advocate:
Gather customer feedback, identify pain points, and effectively communicate their needs to the product team to drive product improvements.Content Creation:
Develop and maintain high-quality help documentation, create engaging how-to video tutorials, and publish informative release notes.Drive Engagement:
Craft and send onboarding email sequences, monthly newsletters, and collect customer reviews to foster a thriving user community.Automation Champion:
Identify opportunities to automate tasks related to support, onboarding, and email communication to improve efficiency and scalability.Proactive Customer Success:
Proactively engage with clients, build strong relationships, and ensure they have an exceptional experience with our product.Data-Driven Approach:
Track and report on key customer success metrics (e.g., customer churn, product adoption, customer satisfaction) to identify areas for improvement and demonstrate the value of your efforts.
Qualifications:Recent graduates
with superb academic record and hold an engineering or MBA degree from a reputed collegeExcellent Communication:
Exceptional oral and written communication skills with the ability to clearly explain technical concepts.Customer-Centric Approach:
A genuine passion for helping customers succeed and a strong commitment to providing outstanding service.Ownership-Driven:
Ability to work independently, take initiative, and manage multiple tasks effectively.Tech Savvy:
Comfortable using various software tools and platforms.Automation Mindset:
Interest in identifying and implementing automation solutions to streamline processes.Location:
Must be based in the NCR
What is Sumtracker?Sumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni, our powerful software empowers merchants selling across major platforms like Shopify, Amazon, eBay, Etsy, and more. We're proud to support a global client base across the US, UK, Australia, and beyond. At Sumtracker, we're passionate about simplifying the complexities of inventory for e-commerce entrepreneurs and are driven to become the industry leader in this exciting space. Join us as we make a real difference in the lives of online sellers
Why should you join us?Competitive compensation: We offer attractive salaries and annual performance-based incrementsRemote work: Enjoy the flexibility of working 100% remotely.Growth opportunities:
Take on a pivotal role and gain full ownership of your work, accelerating your career development.Global impact: Work with a diverse, global client base, gaining valuable experience in understanding client behaviour and needs across the world.
Team and cultureAt Sumtracker, we foster a culture that values autonomy, ownership, and transparency. Here's what you can expect.Process-driven and autonomous: We have well-defined processes that empower you to work independently and take ownership of your tasks.Transparency: We believe in open communication and keep everyone informed about company progress and individual contributions.Direct feedback: Share your thoughts and ideas directly with the founders, fostering a collaborative environment.Remote work flexibility: Enjoy the freedom of working 100% remotely.Team bonding: Participate in company gatherings to connect with your colleagues.Skill development: Enhance your skills with company-sponsored courses.Flexible work timings: Benefit from flexible work hours based on your role.
So, think we’re a good fit? Then let’s roll.
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