CRM Executive

2 months ago


Kalyani Nagar Pune Maharashtra, India Joy-N-Crew Vacations LLP Full time

**About Us**:
JOY-N-CREW Vacations LLP is a leading holiday planning and travel service provider, committed to delivering exceptional travel experiences to our clients. We believe in creating memorable vacations through personalized service and attention to detail. As a rapidly growing company, we are looking for enthusiastic individuals to join our dynamic team.

**Company Website**:
**Job Summary**:
Our company is actively looking for a confident and empathetic individual to join our team as a CRM Executive. Your goal for this job position is to get new customers and retain existing customers.

**Responsibilities**:

- Setting customer expectations and revenue goals.
- Identifying customer demands and requirements.
- Developing plans to address customer-specific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Advising customers on cost-effectiveness.
- Overseeing the activities of the sales and operations team.
- Offering exceptional customer service to customers.
- Approaching prospective customers to build rapport.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.

**Requirements**:

- Bachelor’s degree in business administration, Marketing, or a relevant field.
- Demonstrate the ability to work in teams and independently.
- Excellent organizational and interpersonal skills.
- Outstanding oral and written communication skills.
- Proficiency in Microsoft Office Tools.
- Sound knowledge of the tourism and travel industry.
- Ability to maintain sensitive and confidential information.
- Excellent presentation skills.
- Exceptional people and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kalyani Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

Work Location: In person


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