CRM Executive

2 months ago


Shivajinagar Pune Maharashtra, India Tayal Corp Full time

**Job Title**: CRM Executive

**Location**: Pune, Maharashtra
**Experience**: Minimum 1 Year in Real Estate
**Gender Preference**: Male
**Vehicle Requirement**: Must own a 2-wheeler

**Key Responsibilities**:

- Manage and maintain client relationships by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the property buying cycle.
- Act as a liaison between the company and customers, ensuring smooth communication and delivery of information related to property transactions.
- Maintain and update CRM software with customer details, interactions, and progress on deals.
- Handle post-sales services such as documentation, registration, and coordination for payments, possession, and handovers.
- Assist the sales team by providing customer feedback and support in maintaining long-term client engagement.
- Address customer complaints and follow through to ensure resolution in a timely manner.
- Follow up with clients for documentation, payment, and other formalities.
- Attend site visits with customers as needed and provide assistance in understanding the project details.

**Key Skills**:

- Strong verbal and written communication skills.
- Proficiency in CRM software.
- Customer-centric approach with problem-solving abilities.
- Good knowledge of the real estate industry, specifically residential projects.
- Ability to multitask and manage time effectively.

**Qualifications**:

- Bachelor’s degree or relevant qualifications.
- Minimum 1 year of experience in a customer service or CRM role, preferably in the real estate industry.

**Additional Requirements**:

- Flexibility to travel within Pune for client coordination and project site visits.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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