CRM Executive
24 hours ago
Develop and execute CRM strategies to enhance customer engagement and loyalty.
- Manage and maintain the CRM database, ensuring data integrity and accuracy.
- Oversee the segmentation of customer data to create targeted campaigns.
- Monitor the performance of CRM campaigns and provide actionable insights for improvement.
- Collaborate with the marketing team to align campaigns with business goals.
- Analyze customer behavior and purchasing patterns to identify opportunities for upselling and cross-selling.
- Create and present reports on key CRM metrics such as retention rates, customer lifetime value, and churn rate.
- Work closely with the data analytics team to improve campaign effectiveness.
- Address customer inquiries and complaints through the CRM system.
- Collect and analyze customer feedback to improve product offerings and customer service.
- Act as a bridge between customers and internal teams to ensure seamless communication.
- Stay updated with the latest CRM trends and technologies.
- Recommend and implement enhancements to existing CRM processes and tools
Pay: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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