Customer Service Representative Ii

5 months ago


Bengaluru Karnataka, India Thermo Fisher Scientific Full time

**About Thermo Fisher Scientific**


**About Customer Support Center**

At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is crucial to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world

**Job Title: Customer Service Representative II**

**Reports To: Team Leader, Customer Service,**

**Location: Bangalore**

**Roles & Responsibilities**
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to company procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively calls out issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures

**Other Requirements**
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 2-3years’ Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and social skills.
- Highly thorough and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and handle time effectively
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shifts

As a Customer Service Representative-Order Management you will be represent our company well by being responsible, punctual, and Self-motivated.



  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Other **Environmental Conditions** Office **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an...


  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    **Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to...


  • Bengaluru, India Thermo Fisher Scientific Full time

    **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center...


  • Bengaluru, India Quick customer electronic service Full time

    Customer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India GlYMPSE HUMAN CAPITAL SERVICE Full time

    Job Description for Customer Service RepresentativeAt GlYMPSE HUMAN CAPITAL SERVICE, we are seeking a Customer Service Representative to join our team.Key Responsibilities:Location: BengaluruSalary: ₹18-35,000 per monthShifts: Rotational shiftsRequired Candidate Profile:Communication Skills: Excellent communication and interpersonal skillsService Skills:...


  • Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...


  • Bengaluru, Karnataka, India CommScope Full time

    About the RoleWe are seeking a highly skilled Customer Account Rep II to join our team at CommScope. As a key member of our customer support team, you will be responsible for providing exceptional support to our Enterprise customers, ensuring their satisfaction and loyalty.Key ResponsibilitiesProvide administrative support and assistance to customers,...


  • Bengaluru, Karnataka, India North Star Academy Full time

    **Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...


  • Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...


  • Bengaluru, Karnataka, India Protyze - A brand of Alphacentric Healthcare Full time

    **Role Description** This is a full-time on-site role for a Customer Support Representative in Bengaluru. The Customer Support Representative will be responsible for providing customer support, ensuring customer satisfaction, effective communication, and troubleshooting customer issues on a day-to-day basis. **Qualifications** - Customer Support and...


  • Bengaluru, Karnataka, India VictaMan Full time

    **Job Title**: Customer Care Representative **Job Overview**: As a Customer Care Representative, you will be the first point of contact for customers seeking assistance with our products or services. You will handle inquiries, troubleshoot problems, and provide information to ensure customer satisfaction. **Key Responsibilities**: - **Problem...


  • Bengaluru, Karnataka, India Right Track Corporate service Full time

    Great Opportunity for Customer Support Walk in Interview Executive-Inbound/Outbound Service(Voice Process) Qualification - PUC / Graduates Languages Known - Good English with Kannada Experience - Freshers/Experience Salary Offered - Freshers-18KCTC Experienced-22KCTC Nature of Work - WFO(mandatory) Shifts - day General shift Location -...


  • Bengaluru, Karnataka, India easyhire Full time

    we need customer care representatives. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹26,000.00 per month Schedule: - Morning shift - Rotational shift **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - English (required) - Hindi...


  • Bengaluru, Karnataka, India Reqx Technologies Pvt. Ltd Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity for someone who...


  • Bengaluru, Karnataka, India Talent X International Full time

    **Job Role - **Customer Service Representative **Location - **Bangalore **Working Days - **6 Days **Skills & Experience Needed -** **- **Goodcommunication **- **Minimum 1 Year of experience in customer support or customer service **- **Proficiency in using CRM software and office tools **Responsibilities - ** - Handle inbound/outbound calls...


  • Bengaluru, Karnataka, India SI PLACEMENTS INTERNATIONAL Full time

    Job Title: Customer Service Representative (Night Shift)* *Location:* Bangalore (NAPs) *Salary:* ₹16,800 in hand for fresher *Shift:* Night Shift *Week Off:* Saturday & Sunday *Responsibilities:* - Provide prompt and accurate information to customers' questions and concerns - Assist customers with order placement, product inquiries, and issue...


  • Bengaluru, Karnataka, India Stalwarts Servicios Full time

    **JD OF CUSTOMER SERVICE REPRESENTATIVE/ TELE CALLER** Customer Service Representative Job Responsibilities: - Serves customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and services. -...


  • Madiwala, Bengaluru, Karnataka, India Shopigo.Qa Full time

    Customer Service Representatives Are you a fresher looking to kickstart your career in customer service? We want you to join our team! Position: Customer Service Representative Location: Bangalore Shift: Day & Night shifts Key Responsibilities: - Assist customers with inquiries and provide solutions. - Handle customer interactions via phone or chat. -...


  • Bengaluru, Karnataka, India Hiring Coach Full time

    Customer Support Representative Location: Bengaluru **Job Description**: We are seeking dynamic individuals to join our customer support team. As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving queries, and ensuring a seamless experience. This role requires excellent communication...


  • Bengaluru, Karnataka, India Ecolab Full time

    Job Title: District Representative IIWe are seeking a highly skilled District Representative II to join our team at Nalco Water, an Ecolab Company. As a trusted partner, you will be responsible for building strong relationships with our customers and providing them with innovative solutions to meet their water treatment needs.About the Role:Execute strong...