Customer Service Representative Ii
3 weeks ago
**About Thermo Fisher Scientific**
**About Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.
**Job Title: Customer Service Representative II**
**Reports To: Team Leader, Customer Service,**
**Location: Bangalore**
**Roles & Responsibilities**
- Engage in activities to provide an enhanced customer experience
- Ensure adherence to organizational procedures, policies, and systems.
- Ensures that performance metrics / SLAs are met
- Adhere to daily turnaround time for orders as per set TAT guidelines
- Ensure adherence to all internal / external processes defined
- Proactively escalates issues that can potentially hamper the business processes
- Solves a range of straightforward problems and analyzes possible solutions using standard procedures
- Contribute to team effort by accomplishing related results as needed
**Other Requirements**
- Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
- 1.5-3years’ Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Display excellent verbal and written communication and interpersonal skills.
- Highly detail-oriented and organized with excellent analytic and problem-solving abilities
- Able to multi-task, prioritize and manage time effectively
- Ability to work under pressure
- Customer orientated and ability to adapt/respond to different types of tasks
- Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
-
Customer Service Representative Ii
7 months ago
Bengaluru, India Thermo Fisher Scientific Full time**About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center...
-
Customer Service Representative Ii
7 months ago
Bengaluru, Karnataka, India Thermo Fisher Scientific Full time**Work Schedule** Other **Environmental Conditions** Office **About Thermo Fisher Scientific** **About Customer Support Center** At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an...
-
Customer Service Representative Ii
2 weeks ago
Bengaluru, India Thermo Fisher Scientific Full timeIt's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting...
-
Service Support Representative Ii
1 week ago
Bengaluru, India Mouser Electronics Full time**JOB DESCRIPTION** **Title**: Service Support Representative II **Location**: Bangalore, India The Service Support Representative is responsible for providing service excellence to customers by processing orders, quotes, inquiries and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...
-
Vendor Enrollment Representative Ii
7 months ago
Bengaluru, India Bottomline Technologies Full timePosition Title: Vendor Enrollment Representative II Department: 10301 Reports To: Manager of Vendor Enrollment FLSA: Non-exempt Job Family: Administrative EEOC: 5 - Administrative Support Workers **Position Summary**: The Vendor Enrollment Representative II is a member of an outbound calling team within the Paymode-X Vendor Enrollment organization that...
-
Customer Service Representative
2 days ago
Bengaluru, Karnataka, India Kids Castle Preschool Full time**Job brief** We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The...
-
Customer Service Representative
7 days ago
Bengaluru, India Bifold Dynamix Full time**Job Title**: Customer Service Representative **Salary**: Up to 23,000 INR per month We're seeking a motivated Customer Service Representative with at least 6 months of experience in customer service, fluent in Hindi and English, and strong communication and problem-solving skills. **Responsibilities**: - Provide accurate solutions to customer...
-
Customer Service Representative
2 weeks ago
Bengaluru, India Beaute Lah Products Pvt Ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...
-
Customer Service Representative
6 days ago
Bengaluru, India Beaute Lah Products Pvt Ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...
-
Customer Service Representative
2 days ago
Bengaluru, India ENRICH PLACEMENTS SOLUTIONS Full time**Job Title: Customer Service Representative** **Job Location: Bangalore, KA** **Duration: Full-Time** **No of Position: 3** We are looking for a Customer Service representative (Voice Process) to do outbound calls to verify Auto Insurance Policies. It’s a B2B Process (Business to Business). No Sales Target or calling any customers and making any...
-
Customer Service Representative
1 week ago
Bengaluru, India Mindclick technologies Full timeDear Connections!! We are hiring!! #hiringalert Customer Support Representative Location - Bangalore Notice period - 15 days Experience - 0- 3 years in customer service Job roles: Customer Support Representative. Process: Voice Process Work mode: Work From Office Domain: E-Commerce/Banking/Mortgage **Salary**: 2,50,000 to 4,00,000 Language:...
-
Customer Service Representative
7 months ago
Bengaluru, India VictaMan Services Private Limited Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. **Salary**: ₹14,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: -...
-
Customer Service Representative
7 days ago
Bengaluru, India Beaute Lah Products Pvt Ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...
-
Customer Service Representative
6 days ago
Bengaluru, India Beaute Lah Products Pvt Ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when...
-
Customer Service Representative
1 day ago
Bengaluru, India Right cliq notions pvt ltd Full timeLanguage Preference-English, Kannada,Telugu Mandatory Job Summary A professional approach in answering calls and provide information about products and services, taking input of issues and their redress thereof. Maintaining records of transactions and interactions.They’re patient, empathetic, and passionately communicative. They love to talk. Customer...
-
Customer Service Representative
2 weeks ago
Bengaluru, India Namma Homeopathy Full time**Urgent Hiring!!** **Hindi and Marathi Caller**s!! **Freshers also can Apply!!** Contact HR**: +91-XXXXXXXXXX We here in Namma Homeopathy as a Customer care Representative ResponsibilitiesCustomer Service Responsibilities list: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve...
-
Customer Service Representative-fmcg
1 week ago
Bengaluru, India Brand Scale-Up Inc. Full time**Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...
-
Customer Service Representative
7 months ago
Bengaluru, Karnataka, India North Star Academy Full time**Company: NorthStar Academy** We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction. **About Us**: NorthStar Academy...
-
Customer Service Representative
8 months ago
Bengaluru, India VictaMan Full timeUnderstanding the products and services provided by the company. Preparing company policies and procedures. Developing training lessons with service delivery systems. Managing a team of Customer Support Representatives. Resolving customer complaints and queries. **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Provident...
-
Customer Service Representative
2 weeks ago
Bengaluru, India MBSAP Enterprises Full timeWE ARE HIRING FOR OUR CLIENTJob Title: Customer Service Representative | Empowering Women in Customer Service & support | Freshers can also apply.Location: BengaluruWe’re looking for enthusiastic Tele Callers to engage with clients, promote products/services. If you’re passionate about communication and customer relationships.Key Responsibilities:Make...