IT Help Desk

We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its...

Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

To ensure effective management and smooth operations of the Vendor Support Help Desk, providing high-quality serviceto vendors while driving process improvements and maintaining compliance with company standards.Key Result AreasOperational Excellence: Lead the Vendor Support Help Desk team to ensure efficient response to vendor inquiries and resolve issues...

Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

**Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...

**Designation/Title** Helpdesk/Desktop **Sub-Band** Off-roll **Education Qualifications** BE/BTech/Diploma **Certifications** ITIL, MCSE preferred **Experience** 2 to 3+ Years of experience in relevant field **Key/Major Activities** - Basic understanding of typical enterprise customer environment - Opening and closing trouble tickets - Take remoted...

**Posted Date : August 31,2023** *** **3** *** **to** **4 yrs** **(Experience)** *** **Not Disclosed** **Location**: **India, Maharashtra, Mumbai** **Skill Required**: **ITIL Concepts,communication skills,Desktop Support,Networking** **Good Knowledge in ITIL Concepts & hands-on experience in ITSM service desk. Good Experience in Handling Remote Desktop...

1-2 Years of Experience - Good oral and written communication - Basis service desk & ticketing tool knowledge - Should have knowledge of Ms Office and basic operating of computer - Should be available to work on weekend and public holiday - Report preparation (on need basis) **Salary**: ₹27,000.00 - ₹29,000.00 per month Day range: - Monday to Friday -...

Overall Role Objective:Strategic Thinking & LeadershipEffective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.Section III: Key Responsibilities and Accountabilities of the roleRoleKey AccountabilitiesThe Helpdesk Executive is responsible for maintaining club, banquet and complaint...

Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is responsible for...

Overall Role Objective : Strategic Thinking & Leadership Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.  Section III: Key Responsibilities and Accountabilities of the role Role  Key Accountabilities The Helpdesk Executive is...

As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions.Key Responsibilities:Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions.Provide prompt and accurate resolution of merchant...

As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions. Key Responsibilities: Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions. Provide prompt and accurate resolution of...

Perform remote troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Provide accurate information on IT products or services - Record...

**Experience**:More than 1 year **Qualification**:Any Graduate **Roles & Responsibilities**: - Provides L1 remote technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. - Provides answers to clients by identifying problems, researching answers, and guiding clients...

What this job involves You will be responsible for managing daily operations at the site. You will be accountable for ensuring that all technical services are as per client’s requirements. All electromechanical operations and their repair and maintenance will be in your purview. You would be managing the following: Develops/maintains effective...

Manage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaints.Establish best practices...

**Front Desk Executive**: - Positions: - 1- Location: - Mumbai**Responsibilities**: - Greet and welcome guests as they come and go. - Be professional and pleasant while interacting with guests. - Handle queries and address complaints. - Schedule meetings, interviews, and appointments. - Attend phone calls and redirect them to the appropriate line. - Take...

Manage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaints.Establish best practices...

Manage the Technical service desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and techniciansSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaints.Establish best practices...