Customer Support Associate
3 months ago
B2 or above fluency in both written and verbal communication and another supported language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Experience in a technical support process for web enabled software products or services.
- Strong prioritization and time management skills.
The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.
Key job responsibilities
- Support sellers with technical issues related to inventory and order management including the appropriate escalation of issues when necessary through the appropriate channels.
- Provide sales tax, VAT and compliance support to sellers.
- Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
A day in the life
- B2 or above fluency in both written and verbal communication and French language
- Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
- Experience in a technical support process for web enabled software products or services.
- Strong prioritization and time management skills.
About the team
AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.
- Experience troubleshooting technical systems with customers.
- Some knowledge of database tools.
- Experience in training, coaching or mentoring.
- Fluency in more than one language (German, Spanish, French or Italian)
-
Customer Support
1 month ago
Hyderabad, Telangana, India MoSahay Associate Full timeJob description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...
-
Customer Support Associate
5 months ago
Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full timeCertainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...
-
Cse (Customer Support Executive)
6 months ago
Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time*Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...
-
Customer Support Associate
2 days ago
Hyderabad / Secunderabad, Telangana, India T & M Services Consulting Private Limited Full timeurgent opening for customer support associate.Name- SIDBI BANK.location- Hyderabad.position- customer support associate (non-voice)Qualifications- B.com,M.com, MBA.Experience- 2 years Banking & loan sectors.CTC-30000 TO 35000/-Mode of interview- online/offline.
-
Customer Support Associate
5 months ago
Hyderabad, Telangana, India Careers at Tide Full time**Department: Member Support** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...
-
Customer Support Associate
2 months ago
Hyderabad, Telangana, India MoSahay Full time**Job Description: Customer Support Associate** **Position Overview**: As a customer support associate [, you will play a crucial role in providing exceptional customer service to clients and customers who speak Hindi & English. Your primary responsibility is to address inquiries, resolve issues, and ensure overall customer satisfaction through various...
-
Customer Support Associate
6 months ago
Hyderabad, Telangana, India Tech Mahindra Full time**Job description** - Role - Customer Support / Merchant Support Associate ( CX-MF ). - Industry Type - BPO. - Employment Type-Full Time, Permanent. - Education Qualification - Any Graduation who holds certificates - Work Location: Hi-tech City. (Work from Office) - 6 Days Working (Rotational Week Off) - Pure dayshifts only. - CTC Fresher’s : 250000 &...
-
Customer Support Associate
6 months ago
Madhapur, Hyderabad, Telangana, India Seven Geomax Full timePhone Pe : Job Location - Hyderabad ( Hi-Tec City) - **Mode of Work : Work from Office**: - **ON Roll: Associate/ Sr. Associate customer Support**: - **Salary : 2.4 for fresher and 3.5 for minimum with 1 year of experience.**: - Working days: 6 with 1 day rotational off - Shift Time: 9 AM to 9 PM - Preferred Languages: English( Mandatory), Malayalam,...
-
Customer Support Associate
2 days ago
Jaipur, Hyderabad / Secunderabad, Telangana, India Gunjan Mangal (Proprietor Of Power Solutions) Full timeDescriptionWe are seeking a Customer Support Associate to join our team. The ideal candidate will have 0-4 years of experience in customer support and possess excellent communication and problem-solving skills. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our...
-
Customer Support Associate
4 days ago
Hyderabad, India Sisco Jobs Full timeJob Title - Customer Support AssociateExperience - 2 YearsSalary - Depends Upon ExperienceLocation - HyderabadJob DescriptionWe are seeking a Customer Support Associate to join our dynamic team in the communications industry. The ideal candidate will have 1-3 years of experience in customer support and a passion for delivering exceptional service to our...
-
Customer Support Associate
5 days ago
Hyderabad, India Sisco Jobs Full timeJob DescriptionJob Title - Customer Support AssociateExperience - 2 YearsSalary - Depends Upon ExperienceLocation - HyderabadJob DescriptionWe are seeking a Customer Support Associate to join our dynamic team in the communications industry. The ideal candidate will have 1-3 years of experience in customer support and a passion for delivering exceptional...
-
Customer Support Plus Associate
2 months ago
Hyderabad, Telangana, India Careers at Tide Full time**Who are Tide**: At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our...
-
Customer Support Agent
6 months ago
Hyderabad, India MoSahay Associate Full timeProcess Type : Voice process, International calling process Grade : H1 Shifts: Rotational shifts - 9 Hours - Evening Shifts, 2 Rotational Round off. **Responsibilities**: - Handle inbound and outbound calls from customers located in various international regions. - Address customer inquiries, concerns, and issues in a professional and efficient manner. -...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India HRH Next Services Pvt. Ltd. Full timeCustomer Support Associate Job DescriptionAt HRH Next Services Pvt. Ltd., we're seeking a skilled Customer Support Associate to provide top-notch customer service experiences. Key responsibilities include providing support through voice and non-voice channels, addressing customer concerns, and maintaining accurate records of...
-
Customer Support Associate
2 months ago
Hyderabad, India Sids Farm Hiring Full timeJob descriptionCompany DescriptionSid's Farm is a niche dairy farm located in Hyderabad that provides 100% natural, chemical-free milk and wholesome products. Our animals are well cared for and given a balanced diet free from antibiotics and hormones. We prioritize a healthy lifestyle for both our customers and the environment. Our team is passionate about...
-
Customer Support Associate
3 weeks ago
Hyderabad, Telangana, India Se7en Tech IT Solutions Full timeAt Se7en Tech IT Solutions, we are seeking a skilled Customer Support Associate to join our team. The ideal candidate will have excellent communication skills, a strong typing speed, and the ability to work in a fast-paced environment.The role will involve providing top-notch customer service to our clients, resolving issues in a timely manner, and working...
-
Customer Support Associate
5 months ago
Hyderabad, Telangana, India Careers at Tide Full time**Job Title:Customer Support Associate - Level 2 KYC Escalations Associate** **Location - Hyderabad** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative...
-
Customer Support Associate
3 weeks ago
Hyderabad, India Nexgenhiringexperts Full timeJob Title:Customer Support Associate ( FRESHERS &EXPERIENCED CANDIDATES )Company:Sutherland & AirbnbLocation:Hyderabad (Manikonda)Salary:Up to 4 LPA(Experienced Candidates)2.5 to3.5 LPA (Freshers)Job Type:FulltimeShift: 24/7Rotational Shift with 2 RotationalWeek OffsIndustry:Customer SupportHighest Qualification:102ExperienceRequirements: Minimumof 6 months...
-
Customer Support Associate
3 months ago
Hyderabad, Telangana, India TUSA Full timeAs a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...
-
Customer Support Associate
2 months ago
Hyderabad, Telangana, India TUSA Full timeAs a Customer Support Specialist, you will be a key player in delivering exceptional customer experiences and ensuring the success of our customers. You'll serve as the bridge between our company and our valued customers, addressing their inquiries, resolving issues, and creating positive interactions. Your role is crucial in maintaining our reputation for...