Associate, Member Success

4 months ago

Gurgaon, India Gerson Lehrman Group Full time

Member Solutions Associates are responsible for delivering **exceptional customer support** for and managing relationships with GLG’s Network Members, which include former C-suite executives, academics, scientists, policy specialists, former public sector leaders and other top professionals.

This is a fast-paced customer service position in which Associates interact with Network Members daily, answering questions through multiple channels.

**Specific responsibilities include** (but are not limited to):
As a Member Solutions Associate, each day will present a variety of inquiries from both Network Members and colleagues ranging in complexity and level of urgency. You will learn to master the Network Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills.

**You will also**
- Complete a fast-paced training program
- Interact with GLG Network Members
- Solve Network Member-related inquiries, including issues relating to payments and technology tools, in a thoughtful and timely manner
- Develop knowledge of customer service technology tools, including Zendesk
- Adhere to standardized workflows to provide a consistent service experience as well as ‘think on your feet’ to provide custom solutions to Network Members
- Graduate / Postgraduate degree from a top-tier university
- 2+ years of relevant experience in a customer-centric environment, with a track record in playing a fully supportive role managing internal and/or external stakeholders
- Strong written and verbal communication skills using a variety of communication channels
- Passion for high-level customer service with a successful track record in working in a team environment
- Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
- Strong problem-solving skills
- Passion for fast-paced learning, in a technology-enabled environment
- Ability to work effectively independently and/or collaboratively in a team
- Experience working with online ticketing systems (i.e., Zendesk)

We seek bright, positive and flexible people who also:

- Act with the highest integrity and professionalism in all their endeavors
- Think creatively and focus on opportunities for growth
- Exhibit constant attention to detail

**About GLG / Gerson Lehrman Group**

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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