Associate, Member Success

3 weeks ago

Gurgaon, India Gerson Lehrman Group Full time

Location: Gurugram, India

Experience Level: Junior

**Summary**

The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles for potential quality issues. You thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. In this role you will develop strong, actionable business skills - including time management, prioritization, communication, and problem solving.

**Responsibilities include, but are not limited to**:

- Effectively manage incoming cases related to existing reports and dashboards
- Investigate quality issues that are escalated from other GLG teams
- Conduct in-depth research on issues/concerns identified using proprietary databases and/or public domain, supporting senior team members on all aspects of quality engagements.
- Ensure that risks are identified, assessed, managed, and reported in a timely manner.
- Collaborate and work closely with global teams in a distributed environment, to protect the integrity of all GLG engagements and to ensure that Network Member profiles are complete, accurate and up to date.
- Provide feedback on new processes, guidelines, and protocols to improve the decision-making process around Network Management quality issues
- Communicate with Network Members and internal stakeholders to resolve any outstanding concerns
- Perform other duties and responsibilities as assigned
- Prior experience communicating with internal and external parties across regions and time zones
- Proficient in English (oral and written communication)
- Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage.
- Demonstrated commitment and attention to detail
- Proven ability to work independently in a fast-moving environment
- Ability to work effectively independently and collaboratively in a team

**About GLG / Gerson Lehrman Group**

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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