Customer Success Associate
5 months ago
**we are hiring for the profile of CUSTOMER SUCCESS ASSOCIATE JOB DESCRIPTION**
**Job Function***:
Operations
**Experience***:
6 months Exp or Fresher
**Job Type***:
Full Time
**Position Title***:
Customer Success Associate
**Industry***:
CRM/Call Centers/BPO/ITES
**Location***:
Gurgaon, India
**Salary***:
As per Industry standards
**Education***:
Graduates
**Working days**
:
6 days
Shifts
:
9hrs
**PURPOSE OF POSITION**
**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding Handling. of Inbound Call
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
**Eligibility-**
- Average English Communication.
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)
**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift
**Salary**: ₹16,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 9205033128
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