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Service Desk Technician L1

4 months ago

Bengaluru Karnataka, India CGI Full time

Job Title: Service Desk Technician
Position: SE
Experience:1-3 Years
Category: Software Development/ Engineering
Main location: India, Karnataka, Bangalore
Position ID: J0424-1003
Employment Type: Full Time:
Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

**Responsibilities**:
Responds to users by providing information to enable fulfilment or resolution.
Diagnoses and allocates unresolved tickets as appropriate and follows up with assignees to expedite closure.
Must-Have Skills:
Maintains records in the service management system, informs users and relevant stakeholders of actions taken.
Create and update knowledgebase articles.
Responsible for continuous learning and skill-development to maintain the necessary technical competency.
Adhere to agreed performance standards and service levels.
Good-to-Have Skills:
Actively participate in operational meetings, process and quality improvements, innovation and transformation activities.
Certification from Microsoft, Google, AWS or CompTIA.

Work Environment: 24X7 operation, Late Night Work / Rotational Shifts and Week offs.
Location: Bangalore work from office all 5 days of the week
CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

**Your future duties and responsibilities**

**Required qualifications to be successful in this role**

**Together, as owners, let’s turn meaningful insights into action.**

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.