Help Desk Executive

7 months ago

Pune Maharashtra, India JLL Full time

JLL supports the Whole You, personally and professionally.

Helpdesk Executive
Account Management - Work Dynamics (India, West)

**What this job involves**:
Centralising all logs and requests
What we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.

In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.

Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope.

Performing other ad hoc tasks
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.

Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.

Proven industry experience
Are you a degree holder with three to five years’ experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.

Collaborative mind set
At JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Help Desk Executive

    7 months ago

    Mumbai, Maharashtra, India Cushman & Wakefield Full time

    **Job Title** Help desk executive **Job Description Summary** **Job Description

  • Help Desk

    7 months ago

    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...

  • Help Desk

    6 months ago

    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.** **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - **Strong communication specifically Marathi.**: -...

  • Help Desk

    3 months ago

    Hinjewadi, Pune, Maharashtra, India Kasturi Housing Pvt Ltd Full time

    **Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...

  • Help Desk Support

    7 months ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Help Desk Support Required Help Desk Specialist responsibilities include: - Providing first level contact and convey resolutions to customer issues - Properly escalating unresolved queries to the next level of support - Tracking, routing and redirecting problems to correct resources **Responsibilities**: - Provide first level contact and convey...

  • IT Help Desk Technician

    3 hours ago

    Pune, India CleomeSoft Technologies Full time

    **Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...

  • Frro & Travel Desk Executive

    7 months ago

    Mumbai, Maharashtra, India Talent search desk Full time

    We have urgent job opening for "FRRO and Travel Desk Executive" for our leading client in leading education industry. The job details are as below Position : FRRO and Travel Desk Executive Job Location : BKC, Mumbai Education : Any Graduation Having good knowledge of FRRO process. Good Communication skills Having experience in any education/ EdTech...

  • Front Desk Executive

    7 months ago

    Navi Mumbai, Maharashtra, India Talent search desk Full time

    We have job opening for "Front Desk Executive" for our leading client in Hospital located in Navi Mumbai. Position : Front Desk Executive Job Location : Nerul, Navi Mumbai **Salary**: ₹20,000.00 - ₹25,000.00 per month Schedule: - Day shift - Evening shift Application Question(s): - What is your current location? **Experience**: - Hospital...

  • IT Help Desk Technician

    6 days ago

    Pune, India Travarsa Full time

    At Travarsa we mould the work environment in a way where we assist our employees into pouring out their talent and bringing in the best innovative IT solutions for the clients. We work towards creating a win-win situation for all thereby helping everyone climb the ladder of success with utmost ease. Mandatory Documents to Carry while appearing for...

  • Travel Help Desk Executive

    7 months ago

    Pune, India Executive81 HR Solutions Private Limited Full time

    Position: Travel Help Desk Executive **Payroll Organization**:Executive81 HR Solutions** **Client Location: Synergen Green** **Job Summary**: We are seeking a dynamic and highly organized individual to join our team as a Travel Help Desk Executive/Administration. his role requires strong communication skills, attention to detail, and the ability to...

  • Resort Help Desk

    7 months ago

    Nashik, Maharashtra, India Paradigm Consultancies Full time

    WE ARE HIRING Job designation: - Resort Help Desk Job location: - Nashik, Maharashtra **Salary**: - 15,000- 20,000 per month **Experience**: - Total experience: - 5 years of experience in customer service, preferably in a resort or hotel setting. - Minimum experience: - 2-3 years of customer service experience. Education: - High school diploma or...

  • Vendor Help Desk- Executive

    2 months ago

    Churchgate, Mumbai, Maharashtra, India HSAG Full time

    **Vendor Help Desk - Executive**: **Job Profile** - Managing travel reimbursement claims of employees. - Preparing monthly and weekly MIS report of unpaid invoices and present it to the management. - Check invoices status and follow up with the respective department to move it to the next level. - Prepare MSME report and ensure to honor the invoices before...

  • IT Help Desk

    7 months ago

    Lower Parel, Mumbai, Maharashtra, India Regan Network Hr Solutions Full time

    Duties & Responsibilities: - Provide technical assistance with computer hardware and software - Resolve issues for staff via phone, in person, or electronically - Log bugs and enhancement requests - Perform hardware and software installations, configurations and updates as needed - Resolve technical issues in a timely manner using available resources within...

  • Help Desk Executive

    6 months ago

    Pune, India JLL Full time

    JLL supports the Whole You, personally and professionally. Help Desk Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be...

  • Front Desk Executive

    4 days ago

    Kharghar, Navi Mumbai, Maharashtra, India Talent Search Desk Full time

    We have urgent job opening for "Front Desk Executive" for our leading client into Coaching Center. The job details are as given below. Position : Front Desk Executive Job Location: Kharghar, Navi Mumbai Education : Any Graduation Description: - Excellent Communication in English is must **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: -...

  • Help Desk Agent

    6 days ago

    Pune, Maharashtra, India IGT Solutions Full time

    We are seeking a skilled Help Desk Agent to join our team at IGT Solutions in Pune. The ideal candidate will have excellent communication skills and the ability to handle customer inquiries via multiple channels.Salary: ₹2,50,000 - ₹4,00,000 per annum (depending on experience)About the RoleThis is a customer-facing position that requires strong...

  • Help Desk Support

    7 months ago

    Mumbai, Maharashtra, India CARE INFOTECH Full time

    Responsibilities - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback...

  • Travel Help Desk Executive

    7 months ago

    Pune, India Executive81 HR Solutions Private Limited Full time

    **Job Description: Travel Help Desk Executive (6-7 Years Experience)** **Key Responsibilities**: - **Travel Booking and Itinerary Development**: Utilize your extensive experience to efficiently book domestic and international travel arrangements, including flights, accommodations, transportation, and other related services. Craft well-structured travel...

  • Sme - Help Desk

    3 days ago

    Pune, India NielsenIQ Full time

    Company Description NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...

  • IT Help Desk/service Desk-mumbai-females

    7 months ago

    Mumbai, Maharashtra, India Konverge Technologies Private Limited Full time

    **Company Profile**: Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services. **Location**: - Airoli and Goregoan. Please find the below JD: - Should have fair knowledge of IT Help desk/service desk role. Good...