Help Desk Agent
5 days ago
We are seeking a skilled Help Desk Agent to join our team at IGT Solutions in Pune. The ideal candidate will have excellent communication skills and the ability to handle customer inquiries via multiple channels.
Salary: ₹2,50,000 - ₹4,00,000 per annum (depending on experience)
About the RoleThis is a customer-facing position that requires strong problem-solving skills and attention to detail. As a Help Desk Agent, you will be responsible for handling inbound customer inquiries related to travel bookings, including flights and hotels.
You will need to communicate effectively with customers, ensuring a positive and helpful interaction. This includes responding to customer emails, phone calls, and chat requests in a timely and professional manner.
Responsibilities- Handle customer inquiries via multiple channels (voice, chat, email)
- Maintain a high standard of service quality
- Communicate effectively with customers
- Resolve customer complaints in a timely and professional manner
You will work closely with our team to ensure that customers receive the best possible service. We are looking for someone who is proactive, has a positive attitude, and is committed to providing exceptional customer service.
RequirementsTo be successful in this role, you will need:
- A minimum of HSC or equivalent qualification
- Excellent communication skills in English, both verbal and written
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced environment
We offer a competitive salary package, including performance incentives. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
BenefitsWe offer a range of benefits, including:
- Performance incentives
- Pick-up and drop facility available
- Fully vaccinated
Please note that shift times and week offs may vary. Direct walk-in is every day from 9:00 am to 5:00 pm at Ground Floor, IGT Solutions, Weikfield D Block, Opp. Hayatt Hotel, Viman Nagar, Pune.
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