Administrative Wellness Coordinator

21 hours ago


Pune, Maharashtra, India ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy Full time

We are seeking a highly skilled Administrative Wellness Coordinator to join our team at ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy.

About the Role:

This is an excellent opportunity for a motivated and organized individual to provide exceptional customer service, manage front desk operations, and promote wellness services to patients. The successful candidate will be responsible for ensuring a positive patient experience, maintaining accurate records, and effectively communicating with healthcare professionals.

Main Responsibilities:

  • Warm Reception & Inquiry Handling: Greet patients and visitors with a friendly, professional demeanor, helping set the tone for a positive experience.
  • Appointment Coordination & Administrative Tasks: Efficiently schedule and manage appointments, ensuring timely patient flow and minimizing wait times. Assist with basic administrative duties such as billing, collecting payments, and updating patient records.
  • Sales & Service Promotion: Identify opportunities to suggest additional treatments, wellness packages, or follow-up services that align with patient needs and interests. Communicate ongoing promotions, seasonal offers, and loyalty programs to enhance patient value and encourage return visits.
  • Brand Representation: Maintain a polished reception area that reflects the ALIV brand—organized, welcoming, and professional. Uphold brand standards in all interactions, ensuring that patient trust and comfort remain top priorities.

Requirements:

To succeed in this role, you should possess:

  • Customer Service & Sales Acumen: Prior experience in a front-desk or customer-facing role, coupled with the confidence to make service recommendations that feel natural and helpful.
  • Communication & Interpersonal Skills: Exceptional listening and speaking abilities, empathetic engagement with patients, and a calm, patient-centric approach.
  • Organizational & Tech Skills: Comfortable using scheduling software, basic office applications, and point-of-sale systems; able to multitask and handle busy periods effectively.

Salary: We offer a competitive salary of $45,000 per annum, commensurate with experience, plus benefits.



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