IT Support Specialist

1 week ago


Pune, Maharashtra, India The Mice Groups, Inc. Full time

We are seeking a highly skilled Technical Help Desk Professional to join The Mice Groups, Inc. team in Hinjewadi, Pune.

Estimated Salary: ₹30,000 - ₹50,000 per month

Job Description:

The Technical Help Desk Professional is responsible for ensuring smooth computer operations and facilitating organizational tasks.

Main Responsibilities:

  • Providing On-Site and Remote Support: Troubleshoot hardware and software issues for Apple and Windows systems, maintaining customer service standards.
  • Managing Service Requests: Respond to and document user help requests, manage help desk tickets, and ensure resolutions.
  • Developing User Resources: Create user help resources and knowledge base articles to enhance the support experience.
  • Troubleshooting and Maintenance: Troubleshoot and maintain workstations and servers remotely, provide hands-on fix and support for software installation and upgrades.

Key Requirements:

  • Hardware Assembly and Installation: Proficient in hardware assembly, software installation (Windows), antivirus technologies, and major office software.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively prioritize tasks in high-pressure situations.
  • Problem-Solving and Analytical Skills: Strong analytical and problem-solving skills, with a focus on detail-oriented customer service.

About Us:

The Mice Groups, Inc. is a leading organization that values innovation, teamwork, and excellence. As a Technical Help Desk Professional, you will be part of a dynamic team that strives to deliver exceptional results.



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