Technical Support Specialist

3 weeks ago


Pune, Maharashtra, India Compucom Full time
About the Job

We are excited to offer an exciting opportunity for a Technical Support Specialist to join our dynamic team at Compucom. This role is perfect for individuals who are passionate about technology and eager to start their careers in IT support.

Job Description:
  • Provide high-level technical support to customers via phone, email, and online channels.
  • Respond to customer inquiries in a timely and professional manner.
  • Diagnose and resolve complex technical issues associated with software, hardware, and operating systems.
  • Analyze and document technical problems using applicable systems and tools.
  • Collaborate with other teams to resolve customer issues.
Key Responsibilities:
  1. Customer Service:
  • Provide exceptional customer service and experience.
  • Respond to customer inquiries in a timely and professional manner.
Technical Support:
  • Provide technical support to customers via phone, email, and online channels.
  • Diagnose and resolve complex technical issues associated with software, hardware, and operating systems.
  • Analyze and document technical problems using applicable systems and tools.
Collaboration:
  • Collaborate with other teams to resolve customer issues.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • CompTIA A+ certification preferred.
  • Proficient in Windows 10 OS, Mac, and Mobile devices.
  • Excellent communication and problem-solving skills.
Preferred Qualifications:
  • Associate degree in computer-related field or equivalent training.
  • Knowledge of configuration management software, desktop communications software, and operating system software.
  • Basic ability to work independently and manage time effectively.
  • Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
About Us

We are a leading provider of IT services and solutions. Our mission is to deliver exceptional customer experiences through innovative technology and dedicated support.

To learn more about us, visit https://www.compucom.com/about-us/.



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