Help Desk Executive

3 weeks ago


Pune, India JLL Full time

JLL supports the Whole You, personally and professionally.

Help Desk Executive

Property and Asset Management

What this Job Involves?

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.


  • Help Desk

    3 weeks ago


    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. Must be fluent in Marathi. **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - Strong communication specifically Marathi. - Proficiency with Advance excel...

  • Help Desk

    3 weeks ago


    Hadapsar, Pune, Maharashtra, India Sanpurple Inc Full time

    **Help desk** **Experience**: 2-3 years in customer service, incl. calling. **Must be fluent in Marathi and Advance Excel.** **Responsibilities**: Handle 80-90 calls/day, troubleshoot issues, maintain records, collaborate with teams. **Requirements**: - Ability to work in a fast-paced environment. - **Strong communication specifically Marathi.**: -...


  • Pune, India CleomeSoft Technologies Full time

    **Job brief**: We are looking for a competent **Help desk technician** to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...


  • Pune, India Travarsa Full time

    At Travarsa we mould the work environment in a way where we assist our employees into pouring out their talent and bringing in the best innovative IT solutions for the clients. We work towards creating a win-win situation for all thereby helping everyone climb the ladder of success with utmost ease. Mandatory Documents to Carry while appearing for...


  • Pune, India Executive81 HR Solutions Private Limited Full time

    Position: Travel Help Desk Executive **Payroll Organization**:Executive81 HR Solutions** **Client Location: Synergen Green** **Job Summary**: We are seeking a dynamic and highly organized individual to join our team as a Travel Help Desk Executive/Administration. his role requires strong communication skills, attention to detail, and the ability to...


  • Pune, Maharashtra, India Hexaware Technologies Full time

    As a Help Desk Technician at Hexaware Technologies, you will be responsible for providing technical support to our organization's computer systems, applications, and network. Key responsibilities of this role include troubleshooting hardware and software issues, assisting with system updates, and managing endpoint security. We are seeking a skilled...

  • IT Help Desk

    3 weeks ago


    Pune, India Phillips Corporation Full time

    Keeping Phillips Corporation's unending end for purpose driven people are who are irrevocably in the path to virtuosity - in the front of my mind - always on the look out and eager to facilitate making the connection with them so that they become Phillips partner. - To provide great and timely help desk services to all Phillips India partners ensuring...


  • Pune, India AlphaSense Full time

    **About AlphaSense** **About the Role**: We are a high growth technology company and are looking for an ambitious, experienced IT professional to join our amazing team in Pune. We fundamentally believe that business success comes from hiring the most talented individuals in the world, and we are looking for an ambitious, driven professional to help build...

  • Help Desk

    2 weeks ago


    Hinjewadi, Pune, Maharashtra, India Kasturi Housing Pvt Ltd Full time

    **Key Responsibilities**: - Document and track issues using systems - Escalate complex issues to appropriate teams as necessary. - Assist with user account management and access issues. - Collaborate with team members to improve service process **Qualifications**: - Bachelor’s degree - Previous experience in a help desk or customer support role. -...

  • Help Desk Assistant

    3 days ago


    Pune, Maharashtra, India Stepron Technologies Private Limited Full time

    Stepron Technologies Private Limited seeks a dedicated Help Desk Assistant to support the commercial, industrial, and Midwest business units. As a full-time representative, you will monitor construction opportunities and assemble relevant data for our teams.The ideal candidate should have construction knowledge and be proficient in Microsoft Office. Auto...


  • Pune, India Ivalua Full time

    **Help-Desk Support Representative - Arabic Language** This is an exciting opportunity to excel as a Help-Desk Support Representative in Ivalua Inc.** **You will be providing first line help desk support to all our customers and suppliers in the EMEA region (and affiliates from American and European customers), primarily for customers who communicate in...

  • Help Desk Associate

    5 days ago


    Pune, Maharashtra, India North American Consultancy Private Limited Full time

    About the Role">We are looking for a skilled Help Desk Associate to join our team at North American Consultancy Private Limited. The successful candidate will be responsible for delivering exceptional customer service and resolving customer complaints in a timely manner.Responsibilities:Handle customer inquiries via phone, email, or other communication...


  • Pune, India Executive81 HR Solutions Private Limited Full time

    **Job Description: Travel Help Desk Executive (6-7 Years Experience)** **Key Responsibilities**: - **Travel Booking and Itinerary Development**: Utilize your extensive experience to efficiently book domestic and international travel arrangements, including flights, accommodations, transportation, and other related services. Craft well-structured travel...

  • Sme - Help Desk

    4 weeks ago


    Pune, India NielsenIQ Full time

    Company Description NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...


  • Pune, Maharashtra, India QuestionPro Full time

    Are you looking for a challenging and rewarding role in customer support? Do you have a passion for delivering exceptional customer experiences?We're seeking a highly skilled Help Desk Technician to join our team at QuestionPro. As a key member of our support team, you will play a critical role in resolving customer issues efficiently and effectively.In this...


  • Pune, Maharashtra, India Quess IT Staffing (Formerly known as Magna Infotech) Full time

    **Job Summary:**As a Help Desk Operations Manager, you will be responsible for managing day-to-day operations and providing technical support to clients.**Key Responsibilities:**Handling incoming queries and resolving issues efficientlyCoordinating with the development team to resolve complex issues**What We Offer:**A competitive salary package and...


  • Pune, Maharashtra, India Skylark Hr Solutions Private Limited Full time

    Job Description">This role is ideal for an individual who is passionate about delivering exceptional customer service and has a strong technical background.">As a Technical Service Expert, you will be responsible for providing technical support to internal customers, identifying and resolving technical issues, and collaborating with the IT team to drive...

  • Front Desk Executive

    3 weeks ago


    Pune, India Samskara Acadmy Full time

    **Job Summary** This position focuses on customer service & Guest/visitor management. You will help build partnership with other departments to ensure that guests' needs are attended to promptly. You will supervise the Front Desk operations and will ensure that the high-quality service is being delivered in a friendly and professional manner. You will be...

  • Sme - Help Desk

    3 weeks ago


    Pune, India NielsenIQ Full time

    Company Description NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran...

  • Front Desk Executive

    3 weeks ago


    Pune, India Skovian Ventures Full time

    **WE ARE HIRING! - Center for Mental Health, Pune** **Job Title: Front Desk Executive - full time** **Job Summary**: The Front Desk Executive at Center for Mental Health (CMH) Pune, is the first line of communication between a client and the mental health practitioner (Clinical/Counselling Psychologist/Psychiatrist). They are the first representative of...