Support Executive

1 month ago


Gandhinagar, India Techwe Innovation Pvt.Ltd Full time

Assess the nature of product or service issues and resolves support problems.
- Maintain a log of product issues and conveys customer feedback to product development staff.
- Interact with customers to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to training lower-level support on how to properly address customer or product problems.
- Communicate with the product development department to improve on the current design or to identify possible problems with the design.
- Stay abreast of current technology in products, design changes, and new products offered.
- May travel to the client site in order to resolve complex customer and product issues.

**Salary**: ₹10,209.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gandhinagar, Gandhinagar - 382421, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: One location

**Speak with the employer**

+91-XXXXXXXXXX


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