Quality Analyst
2 weeks ago
Job Description
KEY RESPONSIBILITIES:
Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams
Provides structured and timely recommendations verbal and/or written feedback to the advisors.
Conduct Calibration sessions in sync with the Delivery and QA team
Develop, Recommend and monitor corrective and preventive actions
Identify training requirements and coaching
Prepare Daily/Weekly reports
Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.
Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS /Sales Support teams and sites
PERSONAL COMPETENCIES:
A keen eye for Process enhancement, with knowledge and prior experience of call audits (Process Quality & Comm) (International BPO Process US/UK). Candidates with Sales/Lead generation backgrounds preferred.
The ability to identify gaps and provide inputs to improve performance.
A keen eye for detail coupled with analytical and problem-solving abilities.
A strong will to contribute, make positive and result-oriented changes.
Good verbal and written communication skills.
Knowledge of quality audit tools.
Basic level knowledge of excels reporting.
PERKS AND BENEFITS:
Attractive Incentive Plans
EXPERIENCE: 1 - 3 Years
-
Quality Analyst
2 weeks ago
india Maxbyte Technologies Full timeCompany Description Maxbyte Technologies is a leading industrial digitalization, robotization, and decarbonization solutions provider based in Coimbatore. Our mission is to enable smart and sustainable industrial enterprises by offering innovative solutions for productivity, flexibility, efficiency, and growth. Role Description This is a full-time on-site...
-
Quality Analyst
3 weeks ago
Noida, India iEnergizer Full timeHiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...
-
Quality Analyst
3 weeks ago
Noida, India iEnergizer Full timeHiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...
-
Quality Analyst
3 weeks ago
india iEnergizer Full timeHiring – Quality Analyst for US banking voice process Job description Role and Key Responsibilities: Job description Quality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inbound Meet departmental productivity requirements Participate in calibration and call listening sessions with Quality staff, Delivery, and clients...
-
Call Quality Analyst
3 weeks ago
noida, India White Force Full timeJob Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and...
-
Quality Analyst
1 week ago
Noida, India PW (PhysicsWallah) Full timeQuality Associate and Senior Associate JDAbout PW:We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out to...
-
Quality Analyst
1 week ago
Noida, India PW (PhysicsWallah) Full timeQuality Associate and Senior Associate JDAbout PW:We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out to...
-
Quality Analyst
1 week ago
india PW (PhysicsWallah) Full timeQuality Associate and Senior Associate JD About PW: We are basically the most loved and fastest growing Ed-Tech company in the country today. With a mission to ensure all deserving students get access to high quality education, we focus primarily on competitive exam preparation. While competitive exam preparation is the main focus we also have branched out...
-
Data Quality Analyst
12 hours ago
india Ascendion Full timeDayToDay Responsbilities: Data quality analysts monitor the quality of data from which organizations make informed decisions. They examine complex data to optimize the efficiency and quality of the data being collected, resolve data quality problems, and collaborate with database developers to improve systems and database designs. Must Have: Data quality...
-
▷ [3 Days Left] Quality Analyst
2 days ago
Noida, India iEnergizer Full timeHiring – Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inbound- Meet departmental productivity requirements- Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure...
-
Software Quality Analyst- I
3 weeks ago
noida, India RateGain Full timeRole – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...
-
Software Quality Analyst- I
3 weeks ago
Noida, India RateGain Full timeRole – Sofware Quality Analyst- IPurpose of the role – Responsible for designing test scenarios/test cases for software usability, running these tests, and log bugs on test management tool and also provide summary report to production team.Required experience and ResponsibilitiesExpert in QA methodologies & conceptsStrong knowledge of SQL & DBMSAPI...
-
Quality Analyst Executive
14 hours ago
india IIDE Full timeJob Description We are looking for a Quality Analyst Executive to ensure quality & consistency across all verticals in the Sales Team. Candidates should have excellent communication as well as interpersonal skills, in order to improve the quality of all Outreach efforts in Sales. Responsibilities and Duties: Audit calls, chats, virtual video sessions...
-
Quality Assurance Analyst
5 days ago
india Novalink Solutions LLC Full timeJob Description ETF has an immediate need for a quality assurance analyst for both functional and non-functional testing of data management solutions including a data lake, business intelligence, data quality, MDM, and data integration. Candidates must have experience doing QA work for a similar data platform with the ability to write SQL to support data...
-
Quality Assurance Analyst 3
12 hours ago
india Novalink Solutions LLC Full timeJob Description Selected candidates will work on a project team implementing a new, statewide Voter Registration system for use by county election officials and the Secretary of State’s Elections Division. In the As-Is state, every one of Nevada’s seventeen counties owns and operates their own Voter Registration System. These systems also support...
-
Quality Assurance Engineer
3 days ago
india UBS Full timeYour role Your roleDo you want to drive the next level of application architecture in thepliance IT space? Would you like to apply Agile at scale while developing state of the art Model Deployment and Execution Platform on Cloud? How about shaping the future ofpliance technology together with a fun-loving cross-functional team?We are looking for a seasoned...
-
Quality Assurance Analyst
7 days ago
india Give Full timeJob Description This is a remote position. Position Overview: We are currently seeking a Quality Assurance (QA) Analyst with 1-2 years of experience to join our dynamic team. The ideal candidate should be skilled in both manual testing and automated testing using Selenium. We value professionals who are keen on tackling complex challenges, are committed to...
-
Quality Analyst
3 weeks ago
Noida, India vasitum Full timeJobDescriptionResponsible formonitoring evaluating and scoring inbound calls against establishedquality assurance instruments andstandards.Responsible for Reviewing evaluatingand scoring open and closed customer issue tickets againstestablished quality assurance instruments andstandards.Actively Participate in calibrationsessions employee communication...
-
Quality Analyst
7 days ago
india GEDU Services Full timeROLE PURPOSE: We are seeking highly accomplished QA who can be the part of the GEDU IT Engineering Team at GEDU Noida. The person should preferably have worked as QA Engineer in any Software Product development organization and has experience in Testing/QA and delivering scalable Web/Mobile/SaaS/Cloud Products in agile methodology. Duties and...
-
Quality Analyst
3 weeks ago
noida, India HNM Solutions Full timeRole: Quality Analyst Location: Noida, India Experience: 5+ years Note: (6 days Working in one week) Only Immediate of this role: Collaborate with the development team to ensure the products are designed and created with the highest quality standards. Develop and document test plans, test cases, and test scripts to provide comprehensive and practical...