Quality Analyst Executive

2 weeks ago


india IIDE Full time
Job Description
We are looking for a Quality Analyst Executive to ensure quality & consistency across all verticals in the Sales Team. Candidates should have excellent communication as well as interpersonal skills, in order to improve the quality of all Outreach efforts in Sales. 
Responsibilities and Duties:    
  • Audit calls, chats, virtual video sessions & Sales processes as per the process requirements and provide constructive feedback on areas of improvement and strength. 
  • Help the new hires and weak performers speed up the learning curve. 
  • Participates in the design of call monitoring formats and quality standards.
  • Recommend, implement, and monitor preventative and corrective actions to ensure quality standards are achieved.
  • Prepares and analyzes internal and external quality reports for management staff review and also maintain and publish Design and create weekly & monthly quality reports and scorecards for every sales representative. 
  • Provide action plans for those that fall below expectations.
  • Conduct calibration sessions to ensure that all key stakeholders are calibrated on what constitutes a quality call.
  • Unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements.
  • Conduct refresher training for weak performers. 
  • Keep a track of good calls / bad calls for training and call calibrations. 

Requirements Expected KPI / Deliverables:
  • Conduct daily call audit of at least  20 calls – capture evaluation of calls on the required format
  • Spend 3 hours a day across teams and give spot feedback on calls to the Sales Agent/ Team
  • Increase quality score and sales conversion rate
  • Present Monthly, Quarterly and Yearly Assessments of the Team’s performance. 
Experience and Qualifications:
  • Experience: Minimum 1+ year in quality 2+ year is sales
  • A bachelor’s / master’s degree
  • Experience in quality inspection and auditing
  • Excellent communication skills, both written and verbal.
  • Experience with sales quality and quality is a must.
  • Strong excel skills. 
  • Strong analytical and problem-solving skills.
  • Meticulous attention to detail.

The candidate must be residing in Mumbai


Requirements
Fresh graduates are encouraged to seize this opportunity We warmly welcome women seeking to reignite their professional journey. Graduates from diverse backgrounds including BCOM, BA, BSc, and engineering graduates interested in transitioning to corporate, sales, and business development roles are encouraged to apply.
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