Quality Analyst

4 weeks ago


india iEnergizer Full time

Hiring – Quality Analyst for US banking voice process


Job description

Role and Key Responsibilities:


Job description

Quality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inbound

  • Meet departmental productivity requirements
  • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation.
  • Participate in internal quality audits and designed to improve overall contact quality and recommend changes.
  • Maintain strong program knowledge base, basic understanding of client products, services and/or program strategies.
  • Contribute to maintaining forms and legends documents.


Key skills & knowledge:


Excellent knowledge on business understanding of Banking Terminology

  • Graduate degree with 2 – 5 years of experience is mandatory

Should be a QA in US banking process on papers is must(fraud/dispute)

  • Strong attention to detail.
  • Self-starter, sense of urgency and works well under pressure.
  • Demonstrated ability to multi-task and meet timelines or deliverables.
  • Proficient in Microsoft Office.
  • Strong communication skills, both written and verbal
  • Should be ready to work in shifts


  • -Noida
  • Communication Skill
  • for Rotation Shift and rotation Offs with 5 days working
  • shifts

cab facility


  • Interested Candidate can Share there resume at


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