▷ [3 Days Left] Quality Analyst

2 weeks ago


Noida, India iEnergizer Full time
Hiring – Quality Analyst for US banking voice process

Job description

Role and Key Responsibilities:

Job description

Quality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inbound

- Meet departmental productivity requirements- Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation.- Participate in internal quality audits and designed to improve overall contact quality and recommend changes.- Maintain strong program knowledge base, basic understanding of client products, services and/or program strategies.- Contribute to maintaining forms and legends documents.

Key skills & knowledge:

Excellent knowledge on business understanding of Banking Terminology

- Graduate degree with 2 – 5 years of experience is mandatory

Should be a QA in US banking process on papers is must(fraud/dispute)

- Strong attention to detail.- Self-starter, sense of urgency and works well under pressure.- Demonstrated ability to multi-task and meet timelines or deliverables.- Proficient in Microsoft Office.- Strong communication skills, both written and verbal- Should be ready to work in shifts

- -Noida- Communication Skill- for Rotation Shift and rotation Offs with 5 days working- shifts

cab facility

- Interested Candidate can Share there resume at

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