GM Sales, National Key Account Manager

5 days ago

Delhi, Delhi, India Talent Junction Full time
Role: GM Sales, National Key Account Manager

Company: Listed Manufacturing Company

Location: Delhi NCR

Responsibilities:
The National Key Account Manager shall be responsible for meeting the assigned target for share of business & growth in the assigned Key account customers. He/she shall act as a Single Point of Contact (SPOC) for the set of national Key Accounts.
He/she will continuously interact with customers and visit them periodically to understand customer requirements & focus on "significant unmet needs" and provide solutions that optimize value for both the customer and the company.
He/she will formulate customer stickiness and retention strategies. He/she will strive to cover a major portion of his/her sales through MOUs/LTCs to improve customer service as well as better mill loading.
He/She will treat customer feedback/complaints with respect, urgency and seriousness/ He will always close the loop and keep the key stakeholders posted.
He/she should interact closely with the BU heads and the sales team to work out a system to prioritize the orders of Key accounts and let customers clearly know our priority system. Basis of Priority shall be: Customer urgency/our commitment, financial impact, long term relationship impact.
He/she will continuously work with all key stakeholders like Plant/mill heads, Marketing co-ordination & PPC and logistics team to provide timely service of customer requirements. He will formulate strategies and co-ordinate with Key stakeholders to ensure 100% OTIF and customer delight to all the Key accounts assigned.
He/she should have a clear understanding of the complete plant production process, capabilities & constraints. He/she will make periodic visits to the plant to understand new developments in the plant, meet the key stakeholders and discuss ways to improve customer service/satisfaction. He/she should also ensure that the key team members also visit the plant regularly.
He /She should have clear knowledge of company policies and delegation of financial power and ensure complete compliance to the same.

Qualifications/ Skills:
B.E./B. Tech. Preferably in Metallurgy or Mechanical or/and MBA in Sales & marketing
Minimum 15 Years' experience in Sales & marketing,

preferably in steel and /or Industrial product industries.
Must possess a unique blend of business and technical acumen, innovative and big-picture vision, as well as the drive to make the vision a reality.
Process driven, with strong analytical and planning skills.
Passion to understand the market and business needs and create innovative solutions to meet customer requirements.
Ability to communicate effectively with customers, team and Key stakeholders.
Strong presentation skills and the ability to translate technical concepts to solutions for customers as well as the team.
Strong coaching, mentoring and team leadership skills.

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