General/National Key Account Manager

2 days ago

Delhi, Delhi, India Talent Junction Full time

Role: GM Sales, National Key Account Manager

Company: Listed Manufacturing Company

Location: Delhi The National Key Account Manager shall be responsible for meeting the assigned target for share of business & growth in the assigned Key account customers. He/she shall act as a Single Point of Contact (SPOC) for the set of national Key Accounts.

- He/she will continuously interact with customers and visit them periodically to understand customer requirements & focus on "significant unmet needs" and provide solutions that optimize value for both the customer and the company.

- He/she will formulate customer stickiness and retention strategies. He/she will strive to cover a major portion of his/her sales through MOUs/LTCs to improve customer service as well as better mill loading.

- He/She will treat customer feedback/complaints with respect, urgency and seriousness/ He will always close the loop and keep the key stakeholders posted.

- He/she should interact closely with the BU heads and the sales team to work out a system to prioritize the orders of Key accounts and let customers clearly know our priority system. Basis of Priority shall be: Customer urgency/our commitment, financial impact, long term relationship impact.

- He/she will continuously work with all key stakeholders like Plant/mill heads, Marketing co ordination & PPC and logistics team to provide timely service of customer requirements. He will formulate strategies and co-ordinate with Key stakeholders to ensure 100% OTIF and customer delight to all the Key accounts assigned.

- He/she should have a clear understanding of the complete plant production process, capabilities & constraints. He/she will make periodic visits to the plant to understand new developments in the plant, meet the key stakeholders and discuss ways to improve customer service/satisfaction. He/she should also ensure that the key team members also visit the plant regularly.

- He /She should have clear knowledge of company policies and delegation of financial power and ensure complete compliance to the same.

Qualifications/ Skills:

- B.E./B. Tech. Preferably in Metallurgy or Mechanical or/and MBA in Sales & marketing

- Minimum 15 Years' experience in Sales & marketing, preferably in steel and /or Industrial product industries.

- Must possess a unique blend of business and technical acumen, innovative and big-picture vision, as well as the drive to make the vision a reality.

- Process driven, with strong analytical and planning skills.

- Passion to understand the market and business needs and create innovative solutions to meet customer requirements.

- Ability to communicate effectively with customers, team and Key stakeholders.

- Strong presentation skills and the ability to translate technical concepts to solutions for customers as well as the team.

- Strong coaching, mentoring and team leadership skills.

(ref:iimjobs.com)

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