Senior Relationship Manager

1 week ago


Bengaluru, India Codingal Full time
Codingal ( )  is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.
With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.
Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.
We are looking for a full-time Senior Relationship Manager for the North America region to join the passionate Codingal team.
Key responsibilities
Responsible for the retention, renewals and the referrals of the student
Engage and preserve the existing customers and cultivate long-term relationships
Interact with customers via calls and messages
Document the queries of the parents and manage to solve them in time
Maintain the feedback from the parents and ensure the proper action is taken in time
Generate testimonials from the parents and students
Delight customers by proactively resolving their issues
Required skills:
Proficiency in English language
Excellent communication and interpersonal Skills
Past experience in customer success or sales is preferred
Customer satisfaction focus: Ability to listen and active problem-solving skills
Quick query response and resolution.
Competent time management skills
Experience of 3+ years mandatory
Education:
• Graduates in IT & Computer Science are preferred
Salary : CTC of 15L-20L (8L-10L fixed + lucrative monthly incentives + stock options)
Location : HSR Layout, Bangalore, India
* Please note that this is an in-person role, with no remote option available. Since this role requires serving the North America customers, office timings will be 10pm-8am IST with flexibility.
You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Come, and join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now

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