Hotel Operations

3 days ago

Varanasi, India Zenonco Full time

Guest Experience Management

  • Ensure a seamless check-in and check-out process.
  • Address and resolve guest queries, requests, and complaints promptly.
  • Maintain high service quality standards across all guest touchpoints.

Operations Coordination

  • Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance.
  • Monitor staff schedules, attendance, and performance to ensure smooth shift operations.
  • Conduct daily briefings with department heads and ensure task allocation.

Quality & Compliance

  • Ensure compliance with hotel SOPs, hygiene standards, and safety protocols.
  • Conduct regular audits of rooms, restaurants, banquet areas, and common spaces.
  • Maintain proper documentation of operational processes and ensure adherence to regulations.

Financial & Inventory Management

  • Support cost control through monitoring of expenses and resource utilization.
  • Assist in managing room occupancy, revenue targets, and departmental budgets.
  • Coordinate with procurement team for timely supply of housekeeping and F&B inventory.

Team Management

  • Supervise and guide junior staff members to ensure smooth workflow.
  • Provide training and mentoring to enhance team efficiency and service quality.
  • Foster a positive work culture, motivating staff to deliver exceptional service.

Reporting & Coordination

  • Prepare daily/weekly operational reports for management review.
  • Coordinate with external vendors, event organizers, and travel agencies when required.
  • Support the General Manager in implementing new strategies and guest engagement initiatives.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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