Receptionist
2 days ago
Role Summary
The Receptionist is the first point of contact for guests, responsible for creating a welcoming environment, handling check-in/check-out processes, managing reservations, and assisting guests with inquiries to ensure a pleasant stay experience.
Key Responsibilities
1. Guest Services
- Welcome and greet guests warmly upon arrival.
- Handle check-in and check-out efficiently using the hotels system.
- Provide information about hotel facilities, services, and local attractions.
- Respond promptly to guest inquiries, requests, and complaints.
2. Reservations & Front Desk Operations
- Manage room reservations via phone, email, and online booking systems.
- Maintain accurate records of guest details and payments.
- Coordinate with housekeeping and other departments to ensure room readiness.
- Handle billing, cash, and credit card transactions securely.
3. Communication & Coordination
- Answer and direct incoming calls in a professional manner.
- Act as a communication link between guests and hotel departments.
- Assist with arranging transportation, restaurant bookings, and special guest needs.
4. Administration & Reporting
- Maintain updated records of daily check-ins, check-outs, and occupancy.
- Prepare reports on guest feedback, complaints, and daily activities.
- Ensure compliance with hotel policies, safety, and security procedures.
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