Receptionist

2 days ago


Varanasi, Uttar Pradesh, India Suman Devi Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Role Summary

The Receptionist is the first point of contact for guests, responsible for creating a welcoming environment, handling check-in/check-out processes, managing reservations, and assisting guests with inquiries to ensure a pleasant stay experience.

Key Responsibilities

1. Guest Services

  • Welcome and greet guests warmly upon arrival.
  • Handle check-in and check-out efficiently using the hotels system.
  • Provide information about hotel facilities, services, and local attractions.
  • Respond promptly to guest inquiries, requests, and complaints.

2. Reservations & Front Desk Operations

  • Manage room reservations via phone, email, and online booking systems.
  • Maintain accurate records of guest details and payments.
  • Coordinate with housekeeping and other departments to ensure room readiness.
  • Handle billing, cash, and credit card transactions securely.

3. Communication & Coordination

  • Answer and direct incoming calls in a professional manner.
  • Act as a communication link between guests and hotel departments.
  • Assist with arranging transportation, restaurant bookings, and special guest needs.

4. Administration & Reporting

  • Maintain updated records of daily check-ins, check-outs, and occupancy.
  • Prepare reports on guest feedback, complaints, and daily activities.
  • Ensure compliance with hotel policies, safety, and security procedures.


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