Hotel Operations

1 day ago

Varanasi Uttar Pradesh, India ZenOnco.io Full time

**Guest Experience Management**
- Ensure a seamless check-in and check-out process.
- Address and resolve guest queries, requests, and complaints promptly.
- Maintain high service quality standards across all guest touchpoints.

**Operations Coordination**
- Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance.
- Monitor staff schedules, attendance, and performance to ensure smooth shift operations.
- Conduct daily briefings with department heads and ensure task allocation.

**Quality & Compliance**
- Ensure compliance with hotel SOPs, hygiene standards, and safety protocols.
- Conduct regular audits of rooms, restaurants, banquet areas, and common spaces.
- Maintain proper documentation of operational processes and ensure adherence to regulations.

**Financial & Inventory Management**
- Support cost control through monitoring of expenses and resource utilization.
- Assist in managing room occupancy, revenue targets, and departmental budgets.
- Coordinate with procurement team for timely supply of housekeeping and F&B inventory.

**Team Management**
- Supervise and guide junior staff members to ensure smooth workflow.
- Provide training and mentoring to enhance team efficiency and service quality.
- Foster a positive work culture, motivating staff to deliver exceptional service.

**Reporting & Coordination**
- Prepare daily/weekly operational reports for management review.
- Coordinate with external vendors, event organizers, and travel agencies when required.
- Support the General Manager in implementing new strategies and guest engagement initiatives.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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