Hotel Operations
6 days ago
Guest Experience Management
- Ensure a seamless check-in and check-out process.
- Address and resolve guest queries, requests, and complaints promptly.
- Maintain high service quality standards across all guest touchpoints.
Operations Coordination
- Oversee daily hotel operations across front office, housekeeping, F&B, and maintenance.
- Monitor staff schedules, attendance, and performance to ensure smooth shift operations.
- Conduct daily briefings with department heads and ensure task allocation.
Quality & Compliance
- Ensure compliance with hotel SOPs, hygiene standards, and safety protocols.
- Conduct regular audits of rooms, restaurants, banquet areas, and common spaces.
- Maintain proper documentation of operational processes and ensure adherence to regulations.
Financial & Inventory Management
- Support cost control through monitoring of expenses and resource utilization.
- Assist in managing room occupancy, revenue targets, and departmental budgets.
- Coordinate with procurement team for timely supply of housekeeping and F&B inventory.
Team Management
- Supervise and guide junior staff members to ensure smooth workflow.
- Provide training and mentoring to enhance team efficiency and service quality.
- Foster a positive work culture, motivating staff to deliver exceptional service.
Reporting & Coordination
- Prepare daily/weekly operational reports for management review.
- Coordinate with external vendors, event organizers, and travel agencies when required.
- Support the General Manager in implementing new strategies and guest engagement initiatives.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Work Location: In person
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