General Manager

1 day ago

Varanasi, Uttar Pradesh, India Diamond Hotel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

The General Manager (GM) is the overall in-charge of hotel operations, responsible for ensuring profitability, guest satisfaction, staff management, and compliance with standards.

Key Responsibilities

1. Strategic & Operational Leadership

  • Oversee day-to-day operations of all hotel departments (Front Office, Housekeeping, F&B, Sales, Maintenance, Security, etc.).
  • Develop and implement business strategies to achieve revenue targets.
  • Ensure smooth coordination among all departments.

2. Guest Experience & Satisfaction

  • Maintain high levels of guest satisfaction and handle escalated complaints.
  • Implement quality service standards in line with brand guidelines.
  • Monitor guest feedback and take corrective measures.

3. Financial Management

  • Prepare and manage annual budgets and forecasts.
  • Control operational costs and maximize profitability.
  • Monitor daily revenue, occupancy rates, and financial reports.

4. Human Resource Management

  • Recruit, train, and mentor hotel staff.
  • Foster a positive work culture and maintain staff morale.
  • Conduct regular performance evaluations and ensure labor law compliance.

5. Sales & Marketing

  • Develop sales and promotional strategies to increase occupancy and revenue.
  • Build strong relationships with travel agents, corporate clients, and event organizers.
  • Oversee online presence, branding, and reputation management.

6. Compliance & Safety

  • Ensure compliance with health, safety, hygiene, and legal regulations.
  • Maintain security protocols for guests and staff.
  • Ensure licenses and statutory obligations are up to date.

7. Innovation & Improvement

  • Adopt new technologies for operations and guest services.
  • Continuously improve service standards and facilities.
  • Monitor industry trends and competitor activities.

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