Guest Service Agent

3 weeks ago

Kempegowda International Airport, India Manque Global Services Pvt Ltd Full time

About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.

Key Responsibilities

  • Greet, assist, and guide passengers from arrival to departure.
  • Provide support with check-in, security, boarding, baggage, and lounge access.
  • Coordinate with airlines, airport staff, and internal teams for seamless service delivery.
  • Handle passenger queries, requests, and escalations with professionalism.
  • Maintain high standards of courtesy, grooming, and service etiquette.
  • Ensure compliance with company SOPs, safety regulations, and airport protocols.
  • Assist in VIP, VVIP, and corporate guest handling as required.
  • Provide feedback to supervisors on service improvements.

Required Qualifications & Skills

  • Graduate / Diploma in Hospitality, Travel, or Tourism preferred.
  • 0–2 years of experience in customer service/hospitality/aviation (freshers may apply).
  • Excellent communication skills (English, Kannada & Hindi).
  • Professional grooming and positive attitude.
  • Strong interpersonal and problem-solving skills.
  • Ability to work under pressure in a 24/7 operational environment.
  • Flexibility to work in shifts, including weekends and holidays.

Why Join MGS?

  • Be part of India's premier airport services provider.
  • Exciting career growth in the aviation and hospitality sector.
  • Training and development opportunities to enhance skills.
  • Work in a dynamic, multicultural, and customer-centric environment.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Diploma (Preferred)

Experience:

  • Guest services: 1 year (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

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