Guest Service Associate

2 weeks ago


Airport Mumbai Maharashtra, India Cococart Ventures Pvt Ltd Full time

Role Brief:
We are looking to hire a fresher as a Guest Service Associate to ensure guests have a delightful experience at our outlet. The role includes welcoming guests, assisting with purchases, addressing inquiries, sharing information about promotions, resolving concerns, and maintaining a professional and friendly environment.

Key Responsibilities:

- Greet and welcome guests warmly upon arrival.
- Provide excellent service to enhance guest satisfaction.
- Gain knowledge about products, promotions, and offers.
- Assist in upselling products to guests.
- Follow the Standard Operating Procedures (SOPs) set by the organization.
- Maintain the outlet’s cleanliness at all times.
- Learn and manage the billing system.
- Support inventory management.
- Address and resolve guest grievances effectively.
- Work collaboratively with the team to meet and exceed targets.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person



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