
Assistant Operations Manager
15 hours ago
About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.
Key Responsibilities
- Operational Coordination: Assist in managing daily operations across service verticals - airport passenger assistance.
- Process Optimization: Identify and implement process improvements to promote efficiency, safety, and contactless service.
- Performance Monitoring: Track service delivery time, customer satisfaction, generate operational reports, and recommend enhancements.
- Team Leadership: Support staff training, scheduling, and performance reviews to build a responsive, high-performing team.
- Cross-Functional Liaison: Collaborate with internal teams and external partners to ensure seamless service execution.
- Quality & Compliance: Ensure adherence to company protocols, safety standards, and legal/regulatory guidelines across all operations.
- Customer Handling: Address escalations and feedback professionally to uphold MGS's service excellence and customer-centric values.
Required Qualifications & Skills
- Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
- 3–5 years of experience in airport ground handling / passenger services operations within Aviation, hospitality services
- Exceptional organizational and process-management skills.
- Strong leadership, communication, and interpersonal abilities.
- Proficient in MS Office and operations management tools.
- Analytical mindset with ability to manage multiple priorities in a dynamic environment.
- Team-oriented with a proactive, solution-focused attitude.
- Alignment with MGS's values: customer-centricity, adherence to societal and legal norms, integrity, and trust.
Why Join Us?
- Work at the forefront of airport services across major Indian cities.
- Contribute meaningfully to enhancing travelers' experiences.
- Grow professionally in a culture committed to excellence, innovation, and team development.
- Be part of a values-led organization that rewards performance and fosters long-term loyalty.
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Aviation: 3 years (Required)
Language:
- Kannada (Required)
- English (Required)
Work Location: In person
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