Assistant Operations Manager

2 weeks ago

Bangalore International Airport Bengaluru Karnataka, India Manque Global Services Pvt Ltd Full time ₹ 4,20,000 - ₹ 6,00,000 per year

About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.

Key Responsibilities

  • Operational Coordination: Assist in managing daily operations across service verticals - airport passenger assistance.
  • Process Optimization: Identify and implement process improvements to promote efficiency, safety, and contactless service.
  • Performance Monitoring: Track service delivery time, customer satisfaction, generate operational reports, and recommend enhancements.
  • Team Leadership: Support staff training, scheduling, and performance reviews to build a responsive, high-performing team.
  • Cross-Functional Liaison: Collaborate with internal teams and external partners to ensure seamless service execution.
  • Quality & Compliance: Ensure adherence to company protocols, safety standards, and legal/regulatory guidelines across all operations.
  • Customer Handling: Address escalations and feedback professionally to uphold MGS's service excellence and customer-centric values.

Required Qualifications & Skills

  • Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
  • 3–5 years of experience in airport ground handling / passenger services operations within Aviation, hospitality services
  • Exceptional organizational and process-management skills.
  • Strong leadership, communication, and interpersonal abilities.
  • Proficient in MS Office and operations management tools.
  • Analytical mindset with ability to manage multiple priorities in a dynamic environment.
  • Team-oriented with a proactive, solution-focused attitude.
  • Alignment with MGS's values: customer-centricity, adherence to societal and legal norms, integrity, and trust.

Why Join Us?

  • Work at the forefront of airport services across major Indian cities.
  • Contribute meaningfully to enhancing travelers' experiences.
  • Grow professionally in a culture committed to excellence, innovation, and team development.
  • Be part of a values-led organization that rewards performance and fosters long-term loyalty.

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Aviation: 3 years (Required)

Language:

  • Kannada (Required)
  • English (Required)

Work Location: In person

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