Shift Supervisor
2 weeks ago
About Us: Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.
Key Responsibilities
- Supervise and coordinate activities of frontline staff during shifts.
- Allocate tasks, manage schedules, and ensure optimal resource utilization.
- Monitor service delivery across key areas of airport passenger assistance.
- Ensure compliance with operational standards, safety protocols, and customer service guidelines.
- Handle escalations and resolve customer queries in a timely, professional manner.
- Conduct shift briefing, handovers, maintain accurate logs, and report incidents/issues to the Ops Mgr.
- Support team training and motivate staff to achieve performance targets.
- Uphold MGS values of integrity, customer-first service, and operational excellence.
Required Qualifications & Skills
- Graduate in any discipline (Aviation, Hospitality/Management preferred).
- 2–4 years of supervisory experience in operations, hospitality, travel, or service industry.
- Strong people management and problem-solving skills.
- Excellent communication and customer-handling abilities.
- Ability to work under pressure in a fast-paced, 24/7 operational environment.
- Willingness to work in rotational shifts, weekends, and holidays.
- Basic proficiency in MS Office and familiarity with operational reporting tools.
Why Join MGS?
- Be part of India's premier airport services company.
- Opportunity to grow into senior operational leadership roles.
- Exposure to multi-location, multi-service operations.
- A supportive, inclusive, and values-driven workplace.
Job Type: Full-time
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Ability to commute/relocate:
- Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma (Preferred)
Experience:
- Team management: 3 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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