Shift Supervisor

1 day ago

Koramangala Bengaluru Karnataka, India Spice lounge foodworks Ltd. Full time

**Company Overview**Spice Lounge Food Works Ltd. is a hospitality company operating International and home grown brands across fast-casual, quick-service, and non-traditional restaurant formats

**Our Vision & Mission**At SPICE LOUNGE, we invigorate great brands and supercharge their growth through a seamless blend of tactical strategy and scalable, tech-driven models. Our vision is to shape a multi-category, format-defining food service organization that leads India’s next wave of culinary innovation with operational excellence at its core

**Role Overview
- Shift Supervisor**: The Shift Supervisor is responsible for overseeing daily outlet operations during assigned shifts, ensuring smooth workflow, high-quality customer service, compliance with operational standards, and effective team coordination. This role acts as the bridge between the staff and outlet management, supporting both business performance and employee development.

**Key Responsibilities**:
**Operational Excellence**
- Supervise and manage day-to-day restaurant operations during assigned shifts.
- Ensure adherence to Standard Operating Procedures (SOPs), hygiene, and safety standards.
- Monitor food quality, service speed, and presentation to deliver consistent customer experience.
- Handle cash management, billing, and end-of-shift reconciliations.

**Team Leadership**
- Assign duties and monitor staff performance during shifts.
- Guide, train, and motivate crew members to achieve operational goals.
- Resolve employee concerns or escalate to the Restaurant Manager as required.
- Support onboarding and training of new staff.

**Customer Service**
- Ensure excellent customer service by handling queries, complaints, and feedback effectively.
- Maintain high standards of guest satisfaction and service recovery when needed.

**Compliance & Safety**
- Enforce company policies, health, safety, and food hygiene regulations.
- Ensure staff follow proper grooming and discipline guidelines.
- Conduct daily checks on equipment and report maintenance issues.

**Reporting & Documentation**
- Maintain accurate records of sales, wastage, and inventory during the shift.
- Prepare shift-end reports and communicate key updates to management.

**Qualifications & Skills**
- Graduate/12th pass with relevant QSR or hospitality experience.
- 2-4 years of experience in food & beverage/QSR industry with at least 1+ year in a supervisory role.
- Strong leadership, communication, and team management skills.
- Customer-focused mindset with problem-solving ability.
- Basic knowledge of POS systems, cash handling, and reporting.
- Flexibility to work in shifts, weekends, and holidays.

Pay: ₹22,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

**Experience**:

- Supervisory in QSR: 2 years (required)

Work Location: In person

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